What are the responsibilities and job description for the Customer Success Associate position at Aspire Technology Partners?
ESSENTIAL DUTIES AND RESPONSIBILITIES - MAY INCLUDE THE FOLLOWING : OTHER DUTIES MAY BE ASSIGNED. Proactively monitor customer engagement to ensure that clients ongoing services experience is that of value and service excellence, through regular client interactions, and various feedback mechanisms Coordinates new customer onboarding process, working closely with various departments to facilitate timely activation of services Has a basic understanding of the products and services available and be able to present each of them to prospective clients based on their specific needs Serves as a point of escalation and assists the Managed Services team to resolve client service issues Leads client through Strategic Business Reviews and regular reporting and communications Build, maintain and grow profitable long-term relationships with all clients to maximize customer retention Embrace the Aspire culture to support colleagues and help our organization excel and be successful Other duties as assigned OTHER SKILLS and ABILITIES : Demonstrated professional growth and the proven ability to work cross-functionally Experience with service desk and / or project portfolio management tools Exceptional client service, strong relationship management, communication, organization, project management, and strategic analytical skills Experience supporting and preparing reporting information for review with senior level management Working knowledge of Cisco portfolio and / or managed services is helpful TRAVEL : As needed; based on customer need. The CSA will be based in the Eatontown, NJ. PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and / or move up to 35 pounds. Specific vision abilities required by this job involve normal vision. WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate. Aspire strives to provide full time employees with a competitive and meaningful benefits package that includes : 401k with company matchMedical with prescription drug coverage, dental and vision care; effective first day of the following monthCompany paid Long Term Disability (LTD) Company paid Life & AD&D Federal Spending AccountGenerous paid time off and holidays Aspire Technology Partners, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
