What are the responsibilities and job description for the Account Director position at Aspire?

Job Description

About Aspire

Aspire.io is an industry-leading company in the business of leveraging brand ambassadors, influencers, affiliates, customers, user-generated content and social advertising to accelerate marketing results across paid, owned and earned channels. Comprising both a software platform for self-service customers and an award-winning full-service agency, Aspire offers a unique breadth and depth of products and services to power brands' business growth and health.

Since 2014, Aspire's Agency Services team has helped Fortune 500 companies and fast-growing e-commerce brands scale the impact of their influencer marketing investment.

As our team grows, Aspire is looking for an Account Director to join our distributed remote Agency Services team! With a strong cultural focus on business growth, personal growth, and career development, Aspire is the perfect place to take your career forward in a fast-paced, innovative environment.

The Role

As an Account Director at Aspire, you will play a leadership role in driving the growth of a large book of client business. You'll oversee a portfolio of project-based and retainer-based influencer marketing (IM) clients, maintaining strong external relationships and leading a collaborative accounts group organized around a specific vertical (aka a "Pod"). You will act as the most senior day-to-day point of contact for clients, ensuring their business objectives and KPIs align with our IM strategies and tactical plans. By understanding their internal operations and key decision-makers, you will develop a client mapping system and strategies to grow existing client relationships and foster new ones with sister brands within your enterprise-level company client portfolio. Your proactive approach to client relationship cultivation and stewardship will help deepen client engagement and be instrumental in account renewals and expansions to contribute to Aspire's growth goals.

Additionally, you will lead and inspire a team of Campaign Managers and Campaign Associates, providing strategic guidance in campaign planning, client management, and program optimization. Your role will involve leading the strategy and creative for client programs that ladder up to their business objectives, and fostering a high-performance culture driven to deliver the highest standards of quality. You will foster a positive and collaborative team culture, support new business development in partnership with Aspire's Sales team, and contribute senior leadership oversight that achieves operational efficiency to enhance Aspire's overall performance and client satisfaction.

What You'll Be Responsible For :

Build and maintain strong relationships with clients, aligning their objectives with IM strategies.
Act as the most senior client contact on your accounts, as a trusted counselor, strategic partner and thought leader.
Develop a comprehensive client mapping system and strategies for relationship building.
Lead and inspire a team of talent who are at various stages of seniority and career experience.
Foster a positive, collaborative, growth-oriented team culture.
Provide consistency of "The Aspire Agency Way" from kick offs, quarterly business reviews, and wrap reports so that every client feels a consistently high level of servicing satisfaction.
Support Sales and Marketing in developing pitches, presentations and events to raise Aspire's visibility in the industry.
Ensure smooth onboarding for new Aspire clients and a seamless transition from the sell-in period led by the Salesperson.
Allocate team resources effectively and optimize workflows.
Oversee financial reporting and ensure accuracy in Agency systems like Salesforce and Harvest.
Monitor team bandwidth and partner with the Senior Director of Agency Operations on resource allocations based on project requirements.

What We're Looking For :

8 years of experience in account management, client services, or a related role within the marketing or advertising industry,

Proven experience in influencer marketing or social media marketing is highly desirable.

Experience in leading and managing teams.

Proficiency in using CRM and project management tools.

Strong understanding of social media platforms and influencer marketing tools.

Familiarity with data analytics and reporting tools.

Strong organizational and multitasking abilities.

High level of attention to detail.

Ability to thrive in a fast-paced, dynamic environment.

Passion for staying updated with client category trends and industry best practices.

Bachelor's degree in Marketing, Business, Communications, or a related field.

Relevant certifications in digital marketing, project management, or related fields are a plus.

Strong Client Management Skills :

Proven ability to build and maintain strong relationships with clients.

Deep understanding of client business objectives, KPIs, and alignment with IM strategies.

Experience cultivating senior-level client relationships, addressing business needs and demonstrating value for their investment.

Leadership & Team Development :

Demonstrated ability to foster a positive and collaborative team culture.

Experience conducting performance evaluations and addressing performance issues proactively.

Skills in mentoring and guiding direct reports to support their career growth.

Data and Analytics :

Proficiency in analyzing campaign performance data and providing a strong strategic point of view to clients and internal teams to help dimensionalize what success is and what key learnings need to be applied going forward.

Ability to develop and manage client budgets, including a strong understanding of the evolving market rates for influencer talent

Experience in optimizing campaign strategies informed by data – turning insights into action.

Operational Efficiency :

Experience in resource allocation and balancing workloads among team members.

Skills in evaluating and optimizing processes to enhance workflow efficiency.

Ability to oversee financial reporting logistics and ensure accuracy within relevant systems.

Business Development :

Experience in a leadership contribution capacity to business development, including developing pitches, presentations, and unique value propositions.

Understanding of new business scopes, strategies, and staffing plans.

Skills in ensuring a smooth onboarding process for new clients and internal teams.

Industry Knowledge :

Deep understanding of the influencer marketing landscape and trends.

Ability to counsel clients on industry, platform, and strategy trends.

Experience in ensuring influencer contracts are compliant with brand, legal, and industry standards – ability to teach and coach on best practices within your team.

Communication Skills :

Excellent verbal and written communication skills.

Ability to lead brainstorming sessions and collaborate effectively with team members and clients.

Experience developing client presentations and proposals.

Work-Life Balance

Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered.

Remote Work Flexibility – Work remotely as part of a high-energy, high-performing team.

Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy .

Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry.

Ongoing Training & Development – We invest in your growth with world-class training, coaching, and career acceleration opportunities.

At Aspire, we work hard, win big, and take care of our people. Ready to join a team that truly invests in your success? 🚀

Compensation

The base salary for this role is between $115,000 - $125,000.

Please note : The final offer amount will depend on factors like experience, expertise, and location, and may differ from the range above. This range also excludes additional benefits, such as equity, 401(k), and medical, dental, or vision insurance.

Our compensation philosophy : we use a market-based approach to compensation. This means we use a series of compensation tools to help us understand how companies value this role in the U.S. market based on function, level, geographic location, and positions benchmarked against similar-stage growth companies. To comply with local legislation and provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location and candidate experience and expertise, and may vary from the amounts listed above. We have competitive pay bands for all other countries based on market standards.

Equal Opportunity

Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life.

Salary : $115,000 - $125,000

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