SUPERVISOR- PATIENT EXPERIENCE

For a 4th year in a row, Aspirus has been recognized as one of the top 15 Top Health Systems in the United States by IBM Watson in their annual study identifying the top-performing health systems in the country based on overall organizational performance.

We are seeking a SUPERVISOR – PATIENT EXPERIENCE in Stevens Point, Wisconsin at Aspirus Stevens Point Hospital. The Supervisor – Patient Experience acts as the liaison between the patient/family/provider/customer and the Hospital, overseeing and managing the Hospital’s patient complaint resolution and other patient advocacy efforts. Assumes responsibility for planning, coordinating, and conducting patient experience staff development initiatives, including maintaining coordinating and improving existing patient experience initiatives. This person is responsible for patient satisfaction data collection and dissemination and coordinating patient experience improvement efforts. The Supervisor-Patient Experience is responsible for oversight of interpreter services and acts as the Limited English Proficient Coordinator and serves as Aspirus Riverview’s patient rights expert and civil rights plan coordinator. This position also plans, directs and coordinates the activities of our entrance Greeters/Screeners for our hospital.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Bachelor’s Degree in Social Work, Communications, or related field required.
• Three years of previous work experience in a health care setting is required.
• Knowledge of procedures for maintaining security, confidentiality and integrity of employee, patient, family and other medical information
• Must have excellent interpersonal communications skills and the ability to handle difficult situations with diplomacy and tact.
• Must be proficient in analyzing and interpreting data.
• Ability to interact effectively with a wide variety of customers including patients, family, physicians and hospital staff.
• Demonstrated ability to effectively coach and teach individuals and groups.

Hours: Full time Benefit package available, 80 hours per pay period. Day Shift etc.

Aspirus Stevens Point Hospital features 8 beds for medical/surgical patient care on the campus that includes Aspirus Stevens Point Clinic, Walk-in Clinic, Surgery Center and Emergency Department. Other hospital features include: Hospitalist care. Expanded surgical case types and Overnight care close to home.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Click on the following links: Learn more about Stevens Point click here: Stevens Point, Wisconsin