What are the responsibilities and job description for the PATIENT ACCESS SCHEDULER position at Aspirus?
Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus Health in Wausau, WI is seeking a PATIENT ACCESS SCHEDULER to join our team!
The Patient Access Scheduler I coordinates and supports patient access to care by managing inbound and outbound calls in a contact center setting. Schedules specialty and/or diagnostic patient appointments while following established protocols that promote patient and physician satisfaction and schedule efficiencies.
HOURS: Full Time 1.0 FTE, 80 Hours Biweekly
Experience/Qualifications
- Knowledge of office procedures normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.
- Associate degree in Business Administration or Health Care Business Services or other applicable area preferred.
- Minimum of 3 years’ experience in a business office or healthcare setting required.
- Ability to proficiently use a computer and type required.
- Prior customer service or medical office experience strongly preferred.
- Completion of a medical terminology course is preferred.
- Previous Medical Clinic experience preferred.
- Knowledge of grammar, spelling, and punctuation to type patient information.
- Knowledge of computer skills including Excel and Word.
- Attention to detail to ensure data integrity.
- Excellent written and oral communication skills with a high degree of professionalism.
- Excellent listening skills, eye, hand and auditory coordination.
- Willingly accepts change and proactively offers ideas and suggestions.
- Ability to work cooperatively and effectively with providers, patients, staff and the public.
- Possesses a high degree of accuracy.
- Ability to establish priorities and coordinate work activities.
- Ability to work independently, with minimal supervision, under pressure, with time restraints.
- Ability to cope with rapidly changing demands for records (fast-paced work environment).
- Ability to file and maintain patient records, files, and other correspondence.
- Ability to maintain confidentiality with regard to all phases of work.
- Knowledge of federal and state laws regarding HIPAA and release of information.
Employee Benefits
- Full benefits packages available for part- and full-time status.
- PTO accrual from day one!
- Generous retirement plan with match available.
- Wellness program for employees and their families.
Aspirus Wausau Hospital is the flagship of the Aspirus system that serves patients in 14 counties across northern and central Wisconsin, as well as the Upper Peninsula of Michigan. It is a licensed private/not-for-profit facility with 325 beds and staffed by 350 physicians in 35 specialties. Aspirus Wausau Hospital is a Level II trauma center that provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 220 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits. To learn more about Wausau click the following link: Wausau, Wisconsin
Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women's health, and spine and neurological care.
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a non-profit, community-directed health system based in Wausau, Wisconsin. Its 11,000 employees are focused on improving the health and well-being of people throughout Wisconsin and Upper Michigan. Aspirus serves communities through four hospitals in Michigan and 13 hospitals in Wisconsin, 75 clinics, home health and hospice care, pharmacies, critical care and air-medical transport, medical goods, nursing homes, and a broad network of physicians. For more information visit aspirus.org.
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