SUPERVISOR- PATIENT EXPERIENCE - PATIENT EXPERIENCE

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Langlade Hospital in Antigo, WI is seeking a SUPERVISOR- PATIENT EXPERIENCE to join our team!

The Supervisor-Patient Experience acts as the liaison between the patient/family/provider/customer and the Hospital, overseeing and managing the Hospital’s patient complaint resolution and other patient advocacy efforts. Assumes responsibility for planning, coordinating, and conducting patient experience staff development initiatives, including maintaining, coordinating, and improving existing patient experience initiatives. This person is responsible for patient satisfaction data collection and dissemination and coordinating patient experience improvement efforts. The Supervisor-Patient Experience is responsible for oversight of interpreter services and acts as the Limited English Proficient Coordinator and may serve as Aspirus patient rights expert and civil rights plan coordinator. This position may also include business unit oversight around social determinants of health and health equity, assessment and compliance and assist with system improvement initiatives to address trends from assessment data.

HOURS: Full Time 1.0 FTE, 80 Hours Biweekly

Experience/Qualifications

• Preferred Associates Degree or Bachelor’s degree in Social Work, Nursing, Communications, or other related field
• Three years of previous work experience in a health care setting is required.
• Knowledge of procedures for maintaining security, confidentiality and integrity of employee, patient, family and other medical information.
• Must have excellent interpersonal communications skills and the ability to handle difficult situations with diplomacy and tact.
• Must be proficient in analyzing and interpreting data.
• Basic computer operations skills (keyboard and mouse use, Internet browser use, opening and closing programs).
• Ability to interact effectively with a wide variety of customers including patients, family, physicians and hospital staff.
• Demonstrated ability to effectively coach and teach individuals and groups.
• Ability to identify problems, resolve conflict and administer appropriate service recovery.
• Organize multiple activities, set priorities, adjust to frequently changing demands and meet deadlines.
• Conduct meetings effectively.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Aspirus Langlade Hospital is a 25-bed critical access hospital located in Antigo, Wisconsin. The hospitals admit 1,300 inpatients annually with 62,000 outpatient visits each year. The Emergency Department has more than 12,000 patient visits each year. We average 180-200 births per year and perform 1,500 surgeries annually. The hospital holds The Joint Commission-National Quality Gold Seal Approval. To learn more about Antigo click the following link: Antigo, Wisconsin.

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 19 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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