Customer Service Specialist - ATE

Job Title: Customer Service Specialist

Job Type: Part-Time , Non-Exempt

Pay: Competitive, Hourly

Benefits:

• Company Sponsored Retirement Plan
• Health Insurance (Medical/Dental/Vision)
• Employee Assistance Program
• Life, long-term/short-term disability insurance

Are you a real go-getter looking for an amazing opportunity with a nationwide full-service-utility contractor offering competitive wages and incredible benefits? Keep reading because this job might be for you!

Since 1928, Asplundh has been dedicated to safe, efficient, and innovative line clearance services to the utility industry. Reliable, uninterrupted power is an important service provided by the world's electrical utilities and Asplundh has the expertise to help keep the power flowing. Diversification over the years has opened up vegetation management services to other specialized markets such as municipalities, railroads, pipelines, helicopter vegetation services, and departments of transportation.

A family-owned and operated corporation headquartered near Philadelphia, Pennsylvania, Asplundh has grown to employ over 36,000 service professionals throughout the United States, Canada, Australia, and New Zealand.

Essential Functions & Responsibilities:

• Adhere to all customer contractual requirements.
• Responsible for handling customer complaints and inquiries in an efficient and professional manner.
• Demonstrates a desire to provide outstanding service to customers.
• Performs and cross trains in other duties as assigned.
• Communicate with coworkers in a positive, cooperative and professional manner.
• Provides prompt and professional service to clients/customers and supports the achievement of regional goals.
• Determines the nature of customer call requests, responds with the appropriate course of action, and documents all transactions by using the proper tracking processes and reports.

Minimum Qualifications:

• Must be 18 years of age or older.
• Due to the inherently dangerous nature of the industry and requirements to work with or around hazardous equipment, employees must be able to maintain attention and concentration for extended periods of time.
• Able to write, read and comprehend written and verbal job instructions/information.
• Punctuality and Attendance are conditions of employment.
• Must be willing to work various shifts, including weekends.

Education & Experience

• High School Diploma or GED equivalent required.
• 2 years’ experience in Industry preferred, but not required.
• ISA certified.
• State Tree Expert Certified.

Pre-Screen

• Upon offer, employees may be required to complete and pass a pre-employment drug screen, background, and/or MVR check.

License & Certifications:

• Driver's License Preferred.

Physical Requirements:

• RARE (less than 10%): stooping, kneeling, squatting, body twisting, crawling, manual dexterity, climbing on/off truck, climbing, gripping, lifting over 10 lbs. to 50 lbs., depth perception, lifting, carrying, pushing, pulling, climbing ladders, balancing, lifting up to 10 lbs., lifting up to 50 lbs.
• OCCASIONAL (up to 33%): reaching.
• FREQUENT (up to 66%): standing, walking, sitting, sense of touch, range of motion, hearing-speech range.
• CONTINUOUS (up to 100%): speaking clearly, seeing distant, seeing, reading, color vision, climbing stairs.

Safety

Due to the inherently dangerous nature of the industry and requirements to work with or around hazardous equipment, employees must have sufficient eyesight to judge distance/coordination of equipment and tools, be able to maintain attention and concentration for extended periods, be able to withstand exposure to all kinds of weather while completing work assignments, be able to wear personal protective equipment as necessary, be able to enter and exit a vehicle numerous times a day, have the endurance necessary to traverse various terrain, be capable of performing job duties throughout a standard 8- or 10-hour day, be able to communicate with others, read, write, and comprehend written/verbal job instructions and information, and communicate and handle conflict professionally.

About Us:

As a full-service utility contractor, Asplundh performs tree pruning and removals, right-of-way clearing and maintenance, vegetation management with herbicides, and emergency storm work and logistical support. Asplundh is the parent company of Asplundh Infrastructure Group whose subsidiaries provide overhead and underground line construction, planning and design, meter reading and AMR/AMI installation, electrical testing, and street lighting/traffic signal services. Asplundh also operates Rotor Blade Airborne Utilities Management, overhead electric distribution, and transmission lines using MD 500 helicopters.

Individuals must be able to perform the essential functions of the position with or without reasonable accommodation.  Individuals with a disability who desire a reasonable accommodation should contact the ADA Coordinator at 1-800-248-8733, ext. 1339.

An Equal Opportunity Employer.