What are the responsibilities and job description for the Client Manager (Account Manager) - Commercial Landscape Maintenance position at Asplundh?
Description
COMPANY OVERVIEW : Who We Are First impressions are everything, so your property needs to look its best, no matter what the season. At Reliable Property Services, we help you set the tone for your exterior, delivering on-spec property maintenance services on time and on budget. Winter, spring, summer, and fall, our team of experts is dedicated to you and your satisfaction. As a part of the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local partner, coupled with the vast resources of a national organization. While snow and ice management remain a core competency, we also provide our customers with complete grounds management programs, including landscape management and maintenance, landscape enhancements, irrigation management, and landscape construction, as well as comprehensive golf course grounds management services. With professional staff, state-of-the-art equipment, and cutting-edge information systems, we service Minnesota and Wisconsin out of offices in those states. Our Mission At Reliable Property Services, our mission is to consistently meet our customer’s service and value expectations as measured through our “On-spec score” and seasonal property benchmark scores—and to recruit, motivate, and retain the highest quality staff. Our Values
- Quality – The ability to understand the needs and expectations of our customers and staff, and to continuously provide services that satisfy those needs and exceed expectations.
- Integrity – To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.
- Communication – Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.
COMPENSATION & BENEFITS
JOB OVERVIEW This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability. Client Managers work in tandem with production staff to ensure that jobs are delivered safely, efficiently and in accordance with the company’s standard for quality. Client Managers evaluate the performance of Service Level Agreements, quality levels and financials within their accounts. They will own the client relationship and will serve as the primary point of contact for assigned clients. This position will report directly to the Branch Manager. ESSENTIAL FUNCTIONS & RESPONSIBILITIES :
KPI’S :
EDUCATION & EXPERIENCE QUALIFICATIONS :
SKILLS & ABILITIES QUALIFICATIONS :
PHYSICAL REQUIREMENTS : Key : Rarely = less than 10% Occasionally = up to 33% Frequently = up to 66% Continuously = 67% to 100% Rarely : Crawling, climbing on / off truck, climbing poles, gripping, color vision, pushing, pulling, climbing ladders, balancing, lifting up to 50lbs. Occasionally : Kneeling, squatting, sense of touch, manual dexterity, reaching, range of motion, lifting, carrying, lifting over 10lbs to 50lbs. Frequently : Standing, walking, stooping, climbing stairs. Continuously : Sitting, body twisting, speaking clearly, seeing distant, seeing, reading, hearing – speech range, depth perception, lifting up to 10lbs.
Benefits
We offer a competitive benefits package that provides a foundation of support for the health, safety, and security of you and your family. We are proud to extend a broad selection of benefits to meet your needs—and medical, dental, and vision benefits start on the first day of employment.
Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security / U.S. Customs and Immigration Service to e-Verify all newly hired employees.
An Equal Opportunity Employer.
Please note :
Notice to Agencies : We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment / staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.
