Support Center Representative

Job Description

We are seeking a dedicated and enthusiastic Support Center Representative to join our team and provide exceptional customer service to our clients. This role is vital in ensuring customer satisfaction and cultivating long-term relationships. As a Support Center Representative, you will be the first point of contact for our customers, addressing inquiries, resolving issues, and guiding them through our services and products. Your role will require patience, empathy, and excellent communication skills as you will be assisting clients who may be experiencing difficulties or seeking information. This position offers a dynamic work environment where you will have the opportunity to learn about our extensive range of services and develop your skills in customer service and problem-solving. Our ideal candidate will possess a positive attitude, a strong desire to help customers, and the ability to manage multiple tasks effectively. You will be part of a collaborative team that values innovation and continuous improvement, allowing you to make a significant impact on our customers' experiences. If you are looking for an exciting opportunity to grow your career in customer support and make a difference in people’s lives, we encourage you to apply for the Support Center Representative position today.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and chat.
• Provide accurate information and assist customers with product and service-related questions.
• Resolve customer issues and complaints with effective problem-solving techniques.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Collaborate with other departments to address complex customer concerns and improve service delivery.
• Participate in training and continuous learning to stay updated on products and services.

Required Skills

High school diploma or equivalent; higher education preferred.

Previous experience in customer service or a support role is highly desirable.

Exceptional verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work effectively in a fast-paced environment.

Familiarity with CRM systems and customer service software.

A positive attitude and a passion for helping others.

Wages. $27.10 - $32.90 Hourly

Additional Details

Eligibility to work in the United States is required to apply for this position.

About aspmlandscapes

ASPM started as a professional landscaping business in the Chicago area in 2008, and moved to northeast Nebraska in 2012. ASPM is fully licensed and insured. Our professional team possesses over 50 years of experience in the landscape industry. We regularly attend hands-on training, expositions, and workshops to bring customers the latest trends and products available.