Exam Services Representative

Job Summary 

The Exam Services Representative (ESR) is responsible for providing administrative support for the examination program. The ESR works under the direction of the EPPP Program Manager (EPM). This position is hybrid, which requires working in-office a minimum of 2 days per week.

Principle Responsibilities 

• Assist with administrative tasks related to preparation and delivery of EPPP Exam committee meetings and workshops, as needed. 
• Provide general administrative support for the examinations used by psychology licensing boards in the United States and Canada 
• Support Psychology Licensing Boards/Colleges with candidate (applicant) records management/maintenance, creating new records, report creation and processing, candidate accommodations, create and deliver training material for jurisdiction staff on the EPPP registration portal, and other miscellaneous duties. 
• Provide direct support to candidates (applicants) with electronic record management, registration, scheduling, retakes, and other miscellaneous items. 
• Review and coordinate special accommodations request for exam candidates in the ASPPB portal. 
• Provide customer service to exam candidates and licensing board members via ASPPB website electronic contact forms, emails, and phone calls. 
• Update EPPP1 and EPPP2 electronic library for item writer workshops.
• In response to exam incidents and candidate complaints/questions, coordinate creation of support tickets as warranted with vendors and resolve issues between registration portal and scheduling/exam delivery portal.
• Invoice jurisdictions for ESL accommodations, manage refunds, candidate dispute
• Participate with and assist committees, taskforces, and workgroups as needed. 
• Assume other responsibilities as assigned. 

Skills and Qualifications 

(Education, Certification, Special Knowledge and Skills) 

• College degree preferred.
• Two to five years previous administrative and/or customer service experience required.
• Experience with professional licensure credentialing preferred.
• Excellent computer skills with knowledge of Adobe and Microsoft Office applications. 
• Strong written and oral skills.
• Strong proofreading skills and attention to detail. 
• Ability to effectively manage competing priorities in real-time and provide quality customer service with overall attention to detail and deadlines.
• Ability to demonstrate a “team” approach to productivity and performance. 
• Ability to perform job responsibilities with minimum supervision.
• Dependable and adaptable to operate within a fast-paced work environment.
• Knowledge of proper business correspondence, letter/email formats, record keeping and filing systems.
• Ability to adapt to procedural modifications during growth period of department. 
• Ability to speak, read and write Spanish and/or French is a plus, but not a requirement.

ADA Requirements/Compliance

Physical Demands:

Level 2: Requires sedentary work involving standing or walking for brief periods. Must be able to lift up to 15 lbs. at a time.

Unavoidable Hazards:

Level 1: The position is exposed to no unusual environmental hazards

Sensory Requirements:

Level 1: The position requires normal visual acuity and field of vision, hearing, and speaking.

ASPPB is an Equal Opportunity Employer. ADA requires ASPPB to provide adequate accommodations to qualified persons with disabilities.  Prospective and current employees are encouraged to discuss ADA accommodations.