Counter Sales

JOB SUMMARY

The Counter Sales is a member of the Builders Choice Lumber sales team and is responsible for customer sales, including pulling and preparing orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist customers in-person, over the phone, or email.
• Pull and prepare orders.
• Answer customers' questions regarding products, pricing, availability, and payment options.
• Consult with customers to aid in the appropriate selection and purchase of merchandise.
• Work with colleagues throughout the organization to ensure excellent customer experience from the order inception to receipt by the customer.
• Work hand-in-hand with management, by performing the administrative functions required to achieve the task at hand.
• Ensures proper handling of building materials to limit damage, including packaging materials for transportation.
• Moves material from the warehouse or yard using a forklift, hand truck or other types of equipment.   
• Properly builds loads considering the end users order of use, weight, and proper placement on the truck in relation to the delivery schedule. 
• Listen and respond empathetically when faced with customer concerns.  Seek quick resolution to issues raised.
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability and willingness to abide by the company’s code of conduct, policies and procedures.
• Comply, understand, and support the company’s safety culture to ensure a safe work environment.
• Strong knowledge, understanding and sensitivity to the Inupiat culture
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees or customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve problems and issues.
• Ability to read and receive safety and other instruction in the English language.
• Ability to interact and communicate effectively with others.
• Ability to prioritize work and multi-task to meet assigned deadlines.

CORE COMPETENCY REQUIREMENTS

• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.
• Decision Quality – Makes good decisions based on a mixture of analysis, wisdom, experience, and judgement.
• Drive for Results – Can be counted on to exceed goals successfully.
• Conflict Management – Steps up to conflicts, seeing them as opportunities; can find common ground and get cooperation with minimal noise.

QUALIFICATIONS

Required

• High school diploma or equivalent.
• At least one (1) year of construction industry experience.
• At least one (1) year of sales or customer service experience.
• Skill in the use of Microsoft Office products and other window-based programs at a beginner level.
• Ability to meet safety requirements for the position.
• Valid driver’s license with an acceptable driving record.
• Ability to work outside or in a cold environment for long durations.
• Ability to work varying hours and overtime as required by the position.

Preferred

• Forklift experience and certification.
• Valid driver’s license with an acceptable driving record.
• Three (3) years, or more, working in shipping and receiving or another related field.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to safely perform the essential functions of this position. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in a busy construction setting.  The noise level in the work environment is usually varies. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions and may be required to travel in small and large commercial aircraft.

NOTE:  This document does not create an employment contract, implied or otherwise. The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirements.