Customer Service Attendant

The Bulk Plant Customer Service Attendant is responsible for providing superior customer service and delivering an exceptional experience.  The Bulk Fuel Plant Customer Service Attendant is responsible for the safe, efficient, and environmentally sound operation of the Bulk Plant fueling station.  This includes monitoring and dispensing of bulk heating oil, customer service, cleaning and minor maintenance of equipment and facilities and assisting with the coordination of customer related activities that occur at the Bulk Plant fuel Kiosk. In addition, the fuel dock attendant will assist Bulk Plant operations staff in the performance of their duties including cleaning of the containment area, grounds, buildings, and parking lot.  Weekend, holiday, and occasional after-hours work is required. This position will be responsible for operations performed at the Heating Oil Kiosk and Heating Oil Island to ensure customers are able to purchase Bulk Heating Oil at the North Lane Rack at The Sourdough Fuel Bulk Plant in a safe clean environment.

1. Must be organized, flexible, able to multi-task, and perform in a fast-paced environment.
2. Must provide exceptional customer service that builds loyalty.
3. Clean and perform routine minor maintenance on the Bulk Plant fueling station, kiosk, equipment, and associated facilities.
4. Perform periodic safety inspections on the Bulk Plant fueling system and fueling containment areas.
5. Receive, check, and verify fueling deliveries and associated products.
6. Monitor fuel tank status and make recommendations for fuel deliveries.
7. Assist with commercial truck arrivals to the load rack and public fuel dispensers. Monitor the loading of any commercial gasoline products.
8. Instruct customers in the proper methods for performing fueling operations and supervise dispensing of fuel products.
9. Enforce rules, regulations, best management practices and site provisions.
10. Collect payments in the form of cash, credit, and debit cards.
11. Answer customer inquiries regarding Heating Oil availability, transport (bulk, drum, tote, etc.), and pricing. 
12. Balance bulk fuel inventory daily.
13. Operate Point of Sale equipment & proper invoicing of fuel in both DM2 and Ruby Commander Systems.
14. Some pumping of fuel required.
15. Maintain confidentiality.
16. Responsible for electronic and paper filing, document retention and data input daily.
17. Perform all tasks in a safe manner to minimize risk to customers, employees, and property.
18. Will help warehouse staff when shorthanded or when immediately unavailable.
19. Order and maintain supplies as well as items for sale to customers.
20. Other duties as assigned to ensure the safety, overall presentation, and perception of the facility.

ASRC’s Core competencies include Leading Self, Leading People and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.

Time Management

·         Uses time effectively and efficiently, concentrating his/her efforts on the more important priorities.

Composure

·         Is cool under pressure and can handle stress. Can be counted on to hold things together during tough times. Is not knocked off balance by the unexpected.

Self-Development

·         Is personally committed to and actively works to continuously improve himself/herself and understands that different situations and levels may call for different skills and approaches.

Learning on the Fly

·         Learns quickly when faced with new problems and change. Experiments to find solutions and enjoys the challenge of unfamiliar tasks.

Functional/Technical Skills

·         Has the functional/technical knowledge and skills to do the job at a high level of accomplishment.

 Customer service experience required.

1. High school diploma or equivalent preferred.
2. Proven record of outstanding attendance and punctuality.
3. Working knowledge of Heating Oil Products and their applications.
4. Working knowledge of Heating Oil and Motor Fuel products preferred.
5. Must be able to use Point of Sale System.
6. Working knowledge of Microsoft Suite (including Excel, Work, Outlook) and experience working with a computerized billing and inventory system preferred.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Possess the ability to write routine reports and correspondence.  Possess the ability to speak in a group format to employees and customers. 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Possess the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Possess the ability to deal with problems involving multiple variables in standardized situations.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel.  The employee is occasionally required to stand, walk, climb or balance.  The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.   Specific vision abilities required by this job includes the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a busy office setting.  The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions and may be required to travel in small and large commercial aircraft.

NOTE:  This document does not create an employment contract, implied or otherwise. The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirements[1].