What are the responsibilities and job description for the Cyber Systems Watch Officer position at ASRC Federal?
ASRC Research and Technology Solutions is seeking an Information Technology (IT) professional for the role of Cyber Systems Watch Officer in support of the Defense Information Systems Agency (DISA) Unified Cyber Situational Awareness (UCSA) program in Pensacola, FL. The Cyber Systems Watch Officer will provide persistent monitoring of IT infrastructure and network management of all UCSA network elements, enclaves, and systems using government and commercial monitoring tools. This is a 24x7x365 environment. The candidate must have the ability to work 1st, 2nd, or 3rd shift schedules.
Responsibilities:
· Manages incoming and outgoing communications, including voice (secure/unsecure), e-mail and message traffic over classified and unclassified networks.
· Performs basic system administration tasks such as account unlocks and password resets for external customers.
· Monitors for system outages and provides guidance for all performance/alarm thresholds.
· Identifies, reports, and supports the restoration of alarm conditions, escalating as needed.
· Coordinates mission critical system maintenance (both scheduled and emergency) including issuing notices, coordinating with external agencies, hosting pre-maintenance meetings with stakeholders, creating and closing tracking tickets, and verifying restoration of services.
· Prepares hourly, daily, weekly, and monthly reports on restoration efforts and system health, metrics, and performance.
· Uses Service Now ticketing system to create, monitor, report, audit, and close tickets.
· Passes down accurate and complete status information to following shift personnel.
Requirements:
· Requires a Bachelor's degree and 0-2 years of experience or equivalency of experience for Bachelor's degree.
· Active Top Secret level security clearance with the ability to obtain and maintain SCI access.
· A DoD 8570 IAT Level II approved certification is required.
· Excellent written and verbal communication skills, including technical writing ability.
· Knowledge of computer and network security and system administration.
· Proficient skills in and heavy use of Microsoft Office products including Word, Excel, PowerPoint, Outlook, and SharePoint.
Preferred:
· Experience in a ticketing environment.
· Experience in a fast-paced, multi-tasking environment.
