What are the responsibilities and job description for the Customer Service Supervisor position at ASSA ABLOY Group?
Job Title : Customer Service Supervisor
Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?
ASSA ABLOY is looking to add a Customer Service Supervisor to the Team. This position will be based 100% on-site out of our Coastal Southeast regional manufacturing facility or Service Center located in Orlando, Florida.
What would you do as our Customer Service Supervisor?
You will oversee customer service representatives and order processing teams while working closely with the Customer Success Manager. You will also assist with sales performance metrics and supervise the entire sales administration process, leading and motivating the team to achieve goals and exceed customer expectations.
You would also :
- Oversee and ensure timely processing of all customer orders.
- Work with customer service team to ensure customer satisfaction.
- Ensure proactive communication with customers regarding order issues, concerns, and service levels.
- Collaborate with the Customer Success Manager to monitor sales performance and conduct weekly and monthly customer reviews to drive organic growth.
- Lead the development of departmental procedures to improve productivity and quality across the Service Center.
- Manage team schedules, including approving time-off requests and scheduling overtime, to maintain optimal staffing without affecting lead times or bookings.
- Assist with technical queries and participate in distributor training sessions alongside the sales team.
- Lead continuous improvement activities as needed or assigned.
- Oversee order scheduling, entry, and shipping to ensure quality products are delivered to customers on
- Coordinate the resolution of customer feedback and enhance order entry quality through training and reporting.
- Participate in a safe and harmonious working environment.
- Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.
- Other projects and assignments, as needed.
The skills and experience you need :
