What are the responsibilities and job description for the Master Key Specialist position at ASSA ABLOY Group?
Business Unit: Medeco Locks
Location: Salem, VA (on-site)
Department: Customer Care
Shift: 1st
EEO Job Class: Hourly / Full-time Non-Exempt
Reports To: Director of Customer Experience
Position Summary:
Join our innovative team as a Master Key Specialist! Use cutting-edge software to design and develop master key systems tailored to meet our customers' security needs. You'll consult with clients to understand their requirements, answer their questions, and educate them on system architecture.
Essential Functions:
Medeco is committed to providing equal employment and advancement opportunity (“EEO”) to all qualified persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled, other protected, recently separated, or Armed Forces Service Medal veteran.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Location: Salem, VA (on-site)
Department: Customer Care
Shift: 1st
EEO Job Class: Hourly / Full-time Non-Exempt
Reports To: Director of Customer Experience
Position Summary:
Join our innovative team as a Master Key Specialist! Use cutting-edge software to design and develop master key systems tailored to meet our customers' security needs. You'll consult with clients to understand their requirements, answer their questions, and educate them on system architecture.
Essential Functions:
- Design & Production: Create master key systems based on customer specifications, ensuring timely delivery and adherence to top security standards. This includes order processing.
- Record Maintenance: Accurately manage and update key system records for each client, reflecting any system changes or upgrades.
- Customer Interaction: Serve as the primary contact for customers, addressing their system design questions and educating them on key system architecture and best practices.
- Policy Enforcement: Uphold and enforce key control policies and procedures, aligning with industry standards and client-specific requirements.
- Process Improvement: Proactively identify and contribute to process improvements to enhance the efficiency and accuracy of key system design and support.
- Compliance: Perform all duties in accordance with company policies, procedures, and regulatory requirements.
- Additional Duties: Undertake other related duties as assigned to support departmental and organizational goals.
- Education: High School Diploma or GED required; Associate’s degree in Mathematics, Computer Science, or equivalent professional experience strongly preferred
- Technical Skills: Proficiency in computer applications including Microsoft Office databases, spreadsheets, and word processing. Experience with CAD software or system design tools is preferred.
- Attention to Detail: Ability to manage highly detailed tasks with accuracy and consistency. Strong analytical and organizational skills with a process-oriented mindset.
- Communication: Exceptional verbal and written communication skills; able to explain complex concepts to clients in clear, concise language.
- Customer Service: Demonstrated customer service skills; prior experience in customer service is a plus.
- Industry Knowledge: Familiarity with locks, door hardware, or similar mechanical systems is helpful.
Medeco is committed to providing equal employment and advancement opportunity (“EEO”) to all qualified persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled, other protected, recently separated, or Armed Forces Service Medal veteran.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
