What are the responsibilities and job description for the Customer Care Representative position at ASSA ABLOY?
Do you possess a proven track record of providing exceptional customer service and support within the manufacturing, building materials, or commercial construction industry? Do you believe that your role should be to deliver an outstanding customer experience? Do you enjoy providing customer support from a business-to-business perspective?
If you answered yes to these questions, let’s talk!
Ceco Door (an ASSA ABLOY company) is growing and to support that growth, we are looking to add an experienced Customer Care Representative to our Team. This will be an on-site role based out of our manufacturing facility located in Milan, Tennessee.
Come see who we are at: https://www.assaabloy.com/group/en/about-us
What would you do as Customer Care Representative?
You will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction.
You would also:
- Provide general and technical information as requested by the customers, follow up and strive towards continued excellent
- Answer and respond to incoming calls regarding pricing, scheduling, delays, technical inquiries, etc.
- Responsible for after-sales order management (i.e. RGA, Short Schedule, and complaints)
- Assist your teammates as needed
- Respond to written inquiries promptly & effectively
- Resolve customer complaints and concerns in a professional manner
- Maintain a high level of product knowledge to assist customers effectively
- Collaborate with other departments to ensure seamless customer experiences Identify opportunities for process improvements and contribute to team goals
- Actively participates in providing a safe and harmonious working environment for all employees.
- Assures compliance with federal, state, local and corporate governance policies, regulations, and laws, AADG programs and policies and the ASSA ABLOY Code of Conduct
- Performs other related duties as assigned.
- Some travel may be required.
What we are looking for:
- High school diploma or GED
- Customer Service Experience preferred - at least one-year experience in a fast-paced customer service environment
- Previous experience within the manufacturing, building materials, or commercial construction industry a plus
- Excellent verbal and written communication and listening skills required
- Good organizational, planning and follow up skills
- Must have general computer skills
- Maintain confidentiality of various competitive and industry documents and materials.
- Strong problem-solving abilities
- Be self-motivated and able to work in a fast paced environment while able to prioritize multiple important, time sensitive tasks as needed.
- Basic Math skills are required (addition, subtraction, fractions, decimals, etc.)
What we offer!
We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us. Here are some highlights of what we have to offer:
- Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance, Flexible Spending, Employee Assistance Program, discount portal, recognition and well-being programs … just to name just a few!
- Paid Vacation, Sick Time, and 12 paid Company Holidays
- Tuition Reimbursement, Learning and Career Development opportunities
- Competitive Salary
We review applications regularly, so don’t wait!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager, at stephanie.mandato@assaabloy.com
Let’s create a safer and more open world - together!
AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
