What are the responsibilities and job description for the Director of E-Business and Customer Engagement position at ASSA ABLOY?
Amarr, a part of ASSA ABLOY – the global leader in opening solutions - is looking for a Director of e-Business and Customer Engagement to support the increasing need to improve our customers’ engagement and satisfaction through digital services and technology. Amarr offers a wide range of residential and commercial garage door products and solutions to independent, professional garage door dealers who install and service these doors.
The Director of e-Business and Customer Engagement’s primary responsibility is to generate revenue and create dealer loyalty by developing and implementing a successful e-Business and customer engagement strategy that includes digital marketing to drive leads, e-commerce to grow sales, digital solutions to add value for the dealer and create an excellent customer experience throughout the customer’s whole journey for both a dealer and a end-customer.
In addition, the Director of e-Business and Customer Engagement is responsible for establishing superior customer service that builds trust and loyalty. This position will work in tight cooperation with marketing and IT and collaborate with other ASSA ABLOY indirect business areas and the ASSA ABLOY divisional and group e-Business teams.
Experience and Education Requirements
- Bachelor's degree, MBA in marketing or business preferred
- 10 years of digital marketing, e-commerce or technology platforms, with focus on marketing growth and customer engagement/service Three to five years of experience in a leadership role
Essential Skills
- Accomplished and growth-focused leader with business acumen
- Passionate about customer advocacy and understanding of the customer journey
- Highly regarded for surpassing targets, improving brand awareness, and yielding business value while ensuring customer success
- Driving brand growth awareness by optimizing sales and marketing programs, website integration/optimization, and driving new initiatives to support the Business Units
- Distinguished record of orchestrating customer-focused approach to marketing, customer service, and digital business innovation producing profitable results and customer loyalty
- Visionary leader with stellar record in developing and leading numerous teams both directly and within matrix organisation
- Extensive knowledge in a variety of disciplines such as customer service, project management, and information technology
- Extensive experience and thorough knowledge of customer journey mapping, digital marketing principles, brand, product, e-commerce and customer service
- Deep understanding of changing market dynamics
- Outstanding communication, presentation, and interpersonal skills to all levels in company
- Strong, strategic thinking and superb analytical skills
- Entrepreneurial spirit
Roles & Responsibilities
- Development of e-business and customer service strategy that supports company’s overall brand, marketing and sales strategy and customer journey
- Strategy development and management of digital dealer programs and customer service to build dealer loyalty and drive customer engagement
- Development and management of platforms, UI/UX of brand website, e-commerce shop, and dealer programs for customer engagement, lead and revenue generation
- Management of Customer Service for retail furnish and install accounts and end-customer warranties
- Set objectives, measure and analyze efficacy of all initiatives to drive revenue, build loyalty, and/or customer satisfaction
- Build and manage team to drive digital marketing, e-commerce, dealer digital programs and customer service efforts
The Details:
We offer a competitive salary based on experience and we understand the value of work-life balance. Our office hours are 7:30 – 5:30pm Monday – Thursday and 7:30-11:30a Fridays.
Benefits include Medical/Dental/Vision, Paid Time Off, Paid Holidays from day one, tuition reimbursement, and a 401k plan (with an automatic 3% company contribution, regardless of your contribution) among others.
At Amarr, we welcome the unique perspectives that each individual brings to our team. We are passionate about creating an inclusive and welcoming environment where everyone feels valued and can truly be their authentic selves. We believe that our diversity fuels our creativity and innovation, helping us to excel and lead in our industry. Join us, and let's build a future where equal and equitable opportunities are available to all.
We are part of a global company, ASSA ABLOY with a diverse range of opportunities, both locally and abroad. We offer a competitive salary, training and the opportunity to develop and enhance your career. We take great pride in the efforts of our team members who create a supportive team environment and make ASSA ABLOY such a great place to work.
As one of North America’s leading garage door manufacturers, Amarr Company takes pride in fostering a culture where employees enjoy many opportunities for career growth, rapid advancement, and relocation to some of America’s most desired cities. Although Amarr Company is an international business, employees enjoy a family-oriented, caring culture and rewarding work environment. Amarr Company offers competitive wages, generous benefits, and a robust bonus program. At Amarr Company, the door is always open and there is no ceiling to your career growth.
#amarrcareers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Amarr is an E-Verify participant.
