What are the responsibilities and job description for the District Planned Maintenance Manager position at ASSA ABLOY?
ASSA ABLOY Entrance Systems is a global leader in entrance automation solutions, providing complete pedestrian, industrial, and high-performance door solutions. Serving clients across more than 100 countries, we offer a comprehensive range of products and services. As a division of ASSA ABLOY, we focus on delivering innovative and efficient solutions for the smooth flow of goods and people.
We are seeking an experienced and motivated District Planned Maintenance Manager to join our Northeast/Mida Atlantic District. The Planned Maintenance Service Manager will play a pivotal role in leading and developing our PM service operations while driving business success. This role requires a proactive leader with a strong technical background and a passion for excellence in service delivery.
Key Responsibilities:
- Service Operations & Management: Oversee day-to-day PM service operations, ensuring efficient dispatch, scheduling, and fulfillment of service orders. Manage the branch's Service P&L and forecasted service revenue to meet targets consistently.
- PM Completion: schedule and completion of over 10,000 PM visits throughout the region annually and opportunity is maximized.
- Team Leadership: Lead and manage a team of PM service technicians, ensuring high performance, efficient work allocation, and proper training. Facilitate ongoing technician development, skill leveling, and certification (including AAADM).
- Customer Relationship Management: Build strong relationships with customers, suppliers, and vendors. Represent the company in meetings related to new customers, renewals, and ongoing customer engagement.
- Business Development & Sales: Collaborate with the sales team on service-related activities, including consumable parts sales, product pricing, and identifying opportunities for service expansions such as UniFit, sensor upgrades, and preventive maintenance (PM) contracts.
- Forecasting & Reporting: Establish monthly forecasts and ensure results align with goals. Monitor KPIs such as contribution margin improvements and field operation cost reductions.
- Inventory & Cost Management: Oversee van inventory, ensuring accurate stock management for technicians. Optimize cost efficiency and contribute to the reduction of operational costs.
- Safety & Compliance: Foster a safety-first culture that aligns with ASSA ABLOY values. Ensure compliance with safety standards and best practices across all operations.
- Collaboration: Work cross-functionally with other departments including Sales, Finance, Field Operations, Supply Chain, and Customer Service to ensure seamless operations.
- Travel: Regularly visit the 4 branches in the region.
Qualifications & Requirements:
- Experience: 3-5 years of proven experience managing a dynamic field service operation, including managing 15 direct field technicians and service subcontractors. Experience in the door automation or construction industry is highly preferred.
- Technical Knowledge: Strong understanding of electromechanical products and ability to interpret construction specifications and drawings.
- Leadership: Excellent people management skills, with a demonstrated ability to motivate and lead a team. Prior experience managing administrative staff and coordinating service activities is a plus.
- Communication: Exceptional written and verbal communication skills, with a proven ability to develop relationships with end-users and contractors in various sectors, including retail, healthcare, and government.
- Business Acumen: Solid experience with financial management, including forecasting, P&L management, and cost control. Ability to lead strategic and tactical planning for service operations.
- Skills: Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Experience with CRM, ERP, or service management software is a plus.
- Education: High school diploma required; AA, BA, or BS degree preferred.
Personal Attributes:
- Results-oriented with a high-energy, disciplined approach to operations.
- Ability to work flexible hours, including weekends if necessary.
- Strong organizational and administrative skills.
- Proven ability to build trust and foster collaboration across various internal and external teams.
Internal & External Contacts:
- External: Customers, Suppliers, Vendors, Contractors
- Internal: Service Technicians, Sales Representatives, Finance Team, Installation and Dispatch Teams, Supply Chain, Customer Service
At ASSA ABLOY Entrance Systems, we believe in creating a supportive and collaborative work environment where every team member is empowered to contribute to our shared success. If you're an experienced leader in service operations and ready for the next challenge, we'd love to hear from you.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
