What are the responsibilities and job description for the SUPPORT TECHNICIAN - STUDENT HOUSING position at ASSA ABLOY?
Career Opportunities : Support Technician - Student Housing (33035)
Requisition ID 33035 - Posted - Assa Abloy Sales and Marketing Group Inc - Commercial Operational and Sales Support Group - USA : Connecticut (New Haven - 110 Sargent Dr) - Sales, Marketing & Product Management - Posting Country (1) - Yes - Associate - Travel Required : 31%-60%
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ASSA ABLOY Student Housing Support Technician
Job Summary
This person is responsible for both field and remote support for the ASSA ABLOY Off Campus Student Housing products. Activities in the field will include product trainings, service, and troubleshooting. Further responsibilities include the coordination of the technical resources from multiple organizations to service accounts.
Duties and responsibilities
Provide exceptional customer service and technical support over the phone and onsite to current and prospective customers, and participate in activities which include, but are not limited to :
Qualifications
Working conditions
The employee will be based in a home office and will be expected to travel as well. Some months of the year might involve 50% travel on average. At times, spontaneous and unplanned travel might be required. The employee should live near a convenient airport in the United States.
While in a home office, the employee will be connected to a virtual support queue via an IP connected telephone system. While engaging in daily support calls, the employee will be managing multiple long-term projects with the assistance of the team.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.
As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
