Head of Talent

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

The opportunity

As our Head of Talent, you'll be both the architect of our talent strategy during a critical growth phase. You'll lead our recruiting efforts across the organization, with a particular focus on bringing in top-tier technical talent. This is a unique opportunity to lead and scale a high-performing team while directly influencing the trajectory of a fast-growing startup.

Reporting directly to our CEO, you'll be responsible for executing our ambitious hiring plan, growing our team by 50% in 2025. You'll manage a team of recruiters and a coordinator.

What you'll do

• Craft and execute our talent acquisition strategy to meet our aggressive growth targets across engineering, product, sales, success, marketing, and operations while being creative and scrappy about how to grow awareness with top talent
• Deliver an exceptional candidate experience that continues to reflect our values and creates a compelling journey from first touchpoint to offer acceptance – Assembled already stands out on this front today, and it’s an area where you should continue to innovate
• Lead a team of recruiting professionals, providing mentorship, guidance, and development while fostering a culture of excellence
• Partner closely with hiring managers and executives to elevate their hiring capabilities, drive alignment on talent priorities, and craft and execute a strategy for filling key roles
• Implement data-driven approaches to track recruiting metrics, identify bottlenecks, focus everyone’s time on the highest-impact activities, and continuously improve our execution
• Manage relationships with external recruiting partners and optimize our recruiting tech stack to maximize efficiency and impact
• Serve as a brand ambassador for Assembled, representing our mission and values to potential candidates
• Build diversity, equity, and inclusion into every aspect of our recruiting strategy

What we're looking for

Experience and skills

• Minimum 7 years of technical recruiting experience with a proven track record at high-growth Series B-C startups
• 3 years of experience managing and developing high-performing startup recruiting teams
• Demonstrable history of successfully closing top candidates for challenging roles
• Strong analytical skills and experience using data to optimize recruiting strategies
• Experience implementing and managing recruiting technologies and systems
• Deep understanding of the SF/Bay Area talent market

Attributes that will make you successful

• A talent magnet: you have an exceptional ability to identify, attract, and close top-tier candidates who might not be actively looking
• High standards: You have an unwavering commitment to quality and know exactly what excellence looks like in every role you're hiring for and you’ve seen what good looks like for recruiting in an innovative, high-growth startup
• Strategic: you use data to inform strategy and think several steps ahead to develop approaches that will work for Assembled's unique position and needs
• Scrappy and resourceful: you thrive in fast-moving environments where you need to be creative with limited resources and can’t rely on brand recognition alone
• Influential: you can effectively partner with and guide executives and hiring managers while simultaneously elevating your team's performance
• Results-oriented: you're focused on outcomes and have a track record of exceeding hiring targets without compromising quality

Requirements

• Must be based in the San Francisco Bay Area (this role must be in office in SF a minimum of 2 days a week; preference for 4-5 days a week in-office)
• Experience in technical recruiting in a Series B-C startup environment
• Proven track record hiring innovative, forward-thinking talent across functions
• Must have been part of successful high-growth recruiting team

Why join us?

• Be instrumental in building a company that's transforming the massive customer support space at a pivotal moment
• Work directly with an exceptional leadership team committed to your growth
• Competitive compensation package including equity
• Comprehensive benefits including health, dental, and vision coverage
• Meaningful impact: your work will directly shape the future of Assembled

The estimated base salary range for this role is $180,000-$240,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience.

Our U.S. benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
• 401(k) plan enrollment

At Assembled, we're committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply, and we don't discriminate based on race, color, religion, gender, sexual orientation, age, national origin, citizenship, disability, or veteran status.

Ready to help us build the team that will transform customer support? Apply now and tell us why you're excited about this opportunity.