Product Designer

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

Assembled is looking for an experienced product designer to join our UX team to work on software for customer support operations. We’re creating new products backed by AI but centered around human work and decision-making. This is an opportunity to innovate in a wide open field, and help design fundamental new concepts and workflows for people at work around the world.

Responsibilities

• Create, refine, and iterate on significant new products and features, collaborating closely with product managers, engineers, and other stakeholders. You will help clarify problems, shape solutions, and your work will have a measurable impact on our business.
• Mentor other designers. You will play an active role in growing the craft of product design at Assembled and improving our UX team and culture.
• Deeply understand our users. You'll help others understand what different users need, and what they find satisfying and frustrating. You'll lead critical research and share it with others to build understanding of user needs with colleagues.
• Be the steward of our product experience. You'll design major experiences across our product, creating patterns that are intuitive and durable, and helping raise our standards of excellence.
• Improve our visual and interaction design. You'll contribute regularly to our design system and collaborate with others to improve industry standards for workplace software design.

About You

• 5 years experience in B2B software design. You're excited to work in complex domains. You can take ideas from many different people and distill them down into useful primitives. You make reasonable trade-offs between simplicity and flexibility.
• Zero to one mindset. You are eager to iterate quickly in a collaborative environment, with creativity and new ideas. You are good at balancing scope, speed, and quality.
• Calm under pressure. You know how to help steer teams and projects toward better, more efficient outcomes.
• Comfortable with ambiguity. You can quickly get up to speed in active projects, identify what’s needed, and push things forward — even when the path isn’t fully defined.
• Hungry and motivated. You’re determined to build something exciting and meaningful, and you know what great looks like.
• Customer driven. You love talking to users and understanding their needs and desires, and you can help others understand them too. You help keep projects organized around what your users actually need.
• Detail oriented. You have keen skills in designing complex workflows and interactions. You have experience designing with data and data visualization, and you’re thoughtful about visual design.
• Technically curious. You have aptitude for web front-end technology. You're able to understand engineers and work with them to build great software.
• Comfortable designing for the system. You’re confident with Figma and accustomed to designing and building re-usable, extensible web components. Experience with React is a bonus.

The estimated base salary range for this role is $140,000 - $220,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Our U.S. benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
• 401(k) plan enrollment