What are the responsibilities and job description for the Level 1 Technical Engineer position at Asset Technology Group Inc?
Job Description
Job Description
Description :
A Level 1 Technical Engineer will be responsible for handling all networking support requests by telephone, email or chat in a personable and friendly manner with clients. As a member of our service team, you will need to be prepared to diagnosis and troubleshoot services requests that our Help Desk has escalated, deploy and manage a small business network infrastructure, train other service team members, and maintaining processes / procedure documentation.
JOB DESCRIPTION & DUTIES OF THE JOB :
- Provide support to tickets, and tickets escalated from Level 1
- Configurations and installs of switches, servers, firewalls, APs (as needed)
- VoIP configurations, managing current VoIP clients (as needed)
- Provide support and management of various compliance requirements for clients i.e. SLED, PCI (as needed)
- Management of DNS
- Assist in Antivirus software installation and management
- Configure network shares with appropriate permissions, scan-to-folder and email
- On-site support, should the need arise
- Internal :
- be organized with work
- support tickets tracking (meeting metrics of the job)
- adding time and log of tickets completed in a timely manner with precise details for great communication with the client.
- Certifications as requested by Management
METRICS OF THE JOB :
Requirements :
REQUIRED QUALIFICATIONS AND SKILLS :
JOB REQUIREMENTS :
