Field Coordination Specialist

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders, united by a common goal – To build the future of predictive maintenance.

We are seeking a Field Coordination Specialist to diagnose problems and rapidly execute appropriate solutions to ensure our clients' uptime targets are met.

Who You Are:

• Some form of technical support or equivalent experience
• 2 years of customer service interaction in a startup environment
• Experience with CRM platforms (Salesforce proficiency required)
• Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)
• Outbound phone customer service preferred
• Some college preferred. 4 year degree, highly preferred
• You want to be an integral part of creating the future of condition-based monitoring with industrial manufacturers
• You pride yourself on delivering the absolute best customer experience possible
• You are comfortable working autonomously, in a fully remote environment, through daily tasks and challenges
• You have a start-up mindset and an ardent desire to help build a great company from the early stages
• You are the epitome of a team player who communicates and collaborates with other team members and divisions fluidly
• You are an eternal optimist and know that every issue is an opportunity to show how great our customer support process is
• You possess great empathy and can solve customer problems with speed and precision when problems arise
• You are obsessed with our customers and creating a world class customer experience
• You have a growth mindset and are not happy with the status quo or doing the same thing day in and day out
• You know that great things can be accomplished when intelligent, passionate people work together toward a common goal
• You have no problem jumping into support the team wherever that may be, regardless of defined role

What You'll Do:

• Rapidly respond to and address field technician concerns as they arise
• Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges
• Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email, and Slack
• Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution
• Work internally across multiple departments to ensure and support the delivery of a world class customer experience
• Build a strong, trusting relationship with internal stakeholders through fluid and timely communication
• Identify opportunities to proactively address potential challenges
• Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution
• Assist our Field Service Team via timely confirmation of on-site visits and facility reviews
• Schedule and confirm work orders for the Field Service Team.
• Work with our Partner organizations to fulfill a seamless experience for their customers
• Respond to inventory concerns raised by our supply chain team to account for hardware
• Other responsibilities as directed by the Field Coordination Manager.

What We Offer:

AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space.

• Competitive compensation package including equity options.
• Flexible work schedule
• Full benefits and 401K 401K Match
• Opportunity to make a real impact every day
• Opportunity to grow as a leader and build a team
• Unlimited PTO

We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states as long we all can closely collaborate within core working hours.

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