Onboarding Assistant (Pupil transportation)

Shifts

09:00 - 18:00 EST (08:00 - 17:00 CST, 07:00 - 16:00 MST , 06:00 - 15:00 PST )

13:00 - 22:00 EST (12:00 - 21:00 CST, 11:00 - 20:00 MST , 10:00 - 19:00 PST )

What’s in it for you (benefits will vary if not hired for full-time permanent):

• PTO (Minimum 80 hours per year)- Accrued per pay period
• 13 Paid company-wide Holidays
• An annual $250 stipend to support any home office needs
• Work in an inclusive, caring, and values-driven environment
• Make a critical difference for children, families and educators
• Growth opportunities

Weekly hours: 40 per week

We are seeking a persistent, organized, detail-oriented, and values-driven professional to join our team as an Onboarding Assistant. This role reports directly to the Director of Recruiting, Onboarding and Compliance but will eventually report to the Onboarding and Compliance Manager. They will collaborate regularly with the recruitment, operations, and compliance teams.

The successful applicant will be:

• Inspired by our mission and values
• Able to exhibit our fundamental company competencies (review by clicking here)
• Comfortable with ambiguity and an ever-changing environment
• Comfortable with navigating multiple technological platforms and data systems
• Results-driven and has a desire to meet and exceed metrics
• Able to handle data and document confidentiality and with accuracy
• Enjoys repetitive tasks
• Excited and persistent with conducting a high volume of phone calls and text

What you’ll do:

• Follow up with new hires and encourage them to schedule their orientation
• Follow up with new hires and encourage them to complete their pre-orientation questionnaire
• Send orientation reminders
• Answer a high volume of incoming phone calls and escalate inquires as necessary
• Perform other duties as assigned

Required Qualifications:

• 1 year of full-time remote work experience (remote experience related to COVID or hybrid do not meet this criteria )
• Proven experience with high-volume phone calls (at least 1 year of experience)
• Have a minimum of a high school diploma or GED
• Read, write, and speak English at a proficient level
• At least 18 years old
• Have a working computer with a camera and microphone
• Have a reliable internet connection - 15 Mbps or more

Start date: ASAP

About Us:

At Assist Services, we eliminate transportation as a barrier to children’s success. We do this by mobilizing outstanding adults who want to have a positive impact on children. Our drivers transport many school-age students experiencing homelessness, living in foster care, living with mental or emotional special needs, or other circumstances that make traditional yellow school buses a poor transportation option. That’s where we come in.

We match each student with a part-time driver who takes that student to and from school every day. Many of our drivers are current or former teachers, nurses, nannies, babysitters, personal caregivers, nursing home aides, social workers, parents, and grandparents who are eager to be a positive influence in their student’s lives.

Our values:

• Kids First: We can spend 100 hours a year driving each child; we make those hours count. We recruit compassionate adults who are motivated to be a positive presence for kids. We strive to match the same driver with the same children indefinitely. At the end of the day, our company exists to provide a crucial service to children and families.
• Excellence Everywhere: We bring the same high level of urgency and quality to every child and every partner. We care equally about districts where we serve hundreds of students and districts where we serve just one. We work hard to reach our goals in a way that is both efficient and effective, and we hold ourselves to high standards of reliability, safety, and conduct. We are on time, we communicate well, and we take pride in being a winning team.
• Learn Continuously: We are nimble and creative problem-solvers who treat mistakes as opportunities to grow – but we don’t make the same mistakes repeatedly. We are always open to upgrades, new ideas, and new ways of doing things, whether those come from our drivers, our families, our partners, or our team – especially when those suggestions help us be more excellent and/or provide a better experience for kids. We seek and implement feedback constantly because we want to be and do our best.
• Trust Is Everything: We treat each other with respect and candor, and we always keep our word. We set clear expectations and hold each other accountable, and we have fun in the process. We do what we say we will do, and own up when we make mistakes. We are honest, and we err on the side of over communicating with each other and with our families and partners. We extend grace but we don’t lower the bar.