Client Services Manager / Assistant Director - AFL

AFL Client Services Manager / Assistant Director

Position Description:

 The AFL Client Services Manager / Assistant Director plays a crucial leadership role in the Adult Family Living (AFL) Department by working under the Director to ensure compliance with DSS Program requirements and state and federal regulations. This position is responsible for overseeing the care provided by Adult Family Living Foster Caregivers and ensuring quality assurance. Additionally, the AFL Client Services Manager assists in department operations, and business growth, including hiring, training, and performance management of department staff. The role also acts as the Interim Director in the absence of the AFL Director.

Reports to: Director of the AFL Department

Salary Range: $70,000 to $80,000

Hours of Work: Monday through Friday. Full-time, Salaried, Overtime Exempt. Minimum of 40 hours per week.

Position Duties:

Leadership & Supervision:

• Supervise administrative support staff.
• Frequent oversight visits to AFL clients and Foster Caregivers
• Provide input on hiring, promotions, and terminations of employees within the AFL department.
• Community outreach to educate about the AFL Program.        Must have a keen understanding of the CHCPE and the application process.
• Oversee and mentor contracted RNs (1099 workers), ensuring compliance with AFL standards and requirements.

Operations & Compliance:

• Ensure compliance with state and federal regulations related to Adult Family Living services.
• Conduct Quality Assurance reviews, set up audits, and implement compliance measures.
• Maintain accurate records in Sandata and update client information, hospitalizations, and transfers.

Client & Case Management:

• Manage a caseload of visiting 15-25 clients per week, ensuring proper documentation and coordination with case managers.
• Provide clinical oversight and follow-up on contracted RN reports.
• Respond to inquiries regarding AFL services and follow-up with potential clients.
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Departmental Growth & Interim Director Duties:

• Assist in strategic planning and census growth initiatives with the AFL Director.
• Participate in sales and marketing activities to expand program reach.
• Assume the Interim Director Role in the AFL Director’s absence, including overseeing all department functions and staff.

Administrative & Reporting Responsibilities:

• Submit weekly schedules, reports, and timesheets.
• Attend meetings, seminars, and professional development sessions as required.
• Take part in an on-call rotation for emergency situations.

• Meet and exceed all KPIs (Key Performance Indicators) assigned to your specific job role.

Skills & Qualifications:

• Current Connecticut RN License (in good standing) required.
• Minimum of 2 years of management/supervisory experience, preferably in home care or healthcare settings.
• Strong leadership skills with the ability to hire, train, and evaluate staff.
• Knowledge of Connecticut and Federal Employment Laws, including HR best practices.
• Proficient in Sandata, Salesforce, and electronic health record systems.
• Strong decision-making, communication, and problem-solving skills.
• Valid driver’s license required for client visits and travel between locations.

Benefits:

• Opportunity for career advancement into higher leadership roles.
• Competitive salary with performance incentives.
• Healthcare options (medical insurance, AFLAC supplemental insurance).
• 401k with 4% company match.
• Paid Vacation & Sick Time.
• Use of company cars for client visits.

Salary : $70,000 - $80,000