Care Coordinator

Job Title: Assisting Hands Home Care - Care Coordinator

Location: Lexington, SC
Reports To: Director of Operations, Hope Hanna

Job Type: Full-Time / Part-Time (Flexible Hours)

About Us:
Assisting Hands Home Care is dedicated to providing high-quality, compassionate in-home care services to seniors and individuals with disabilities. Our mission is to improve the quality of life for our clients by offering personalized care that promotes independence, dignity, and comfort.

Position Overview:

The Non-Medical Home Care Coordinator is responsible for overseeing and coordinating all aspects of non-medical home care services for clients. This includes managing schedules, ensuring the delivery of quality care, providing support to caregivers, and maintaining effective communication with clients and their families. The ideal candidate will have excellent organizational, communication, and interpersonal skills, ensuring a smooth and efficient operation of home care services.

Care Coordinator Duties:

This list of duties does not include all possible tasks and responsibilities. Employees must be willing to perform other duties as requested to support the overall needs of the company and clients.

Client Coordination:

· Assist in creating and implementing care plans under the guidance of the Director of Operations.

· Communicate with clients and their families to assess needs and provide updates on care.

· Help with client intake processes, including gathering medical history and care preferences.

· Contact clients on the first day after service, one week after service, and every four weeks thereafter to ensure satisfaction and assess care.

· Maintain accurate care plans and records, ensuring that they are up to date and compliant with company policies.

Caregiver Management:

· Train and supervise non-medical caregivers, ensuring they follow care plans and company protocols.

· Assist with the development of new caregiving staff, including monitoring training and compliance of caregivers.

· Assist with scheduling, including filling in as an emergency caregiver when necessary.

· Conduct regular performance evaluations and provide ongoing support to caregivers.

· Assist caregivers with resolving any challenges they encounter while providing care.

Scheduling & Operations:

· Schedule caregiver shifts to ensure optimal coverage, balancing client and caregiver availability.

· Monitor caregiver attendance, timekeeping, and adherence to schedules.

· Handle last-minute schedule changes and ensure service continuity for clients.

Client Documentation & Reporting:

· Assist in maintaining accurate and up-to-date client records, including care plans, service logs, and incident reports.

· Ensure compliance with local regulations and company policies related to home care services.

· Prepare reports for management on client progress, caregiver performance, and any incidents or issues.

Communication & Customer Service:

· Serve as the primary point of contact for clients, caregivers, and their families.

· Provide compassionate and professional support to clients and family members, addressing any concerns promptly.

· Promote company services to prospective clients and maintain positive relationships with existing clients.

· Assist with obtaining new clients and attending Couch Times (staff meetings, family sessions, etc.) to support company growth.

Administrative Support:

· Provide office support as needed, including administrative tasks related to care coordination and client management.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Lexington, SC 29072 (Required)

Work Location: In person

Salary : $16 - $18