What are the responsibilities and job description for the Staffing Coordinator position at Assisting Hands of Cypress?
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Signing bonus
- Training & development
Description: This position has primary responsibility for staffing and scheduling services for Assisting Hands®. The Staffing Coordinator matches caregivers with clients and coordinates caregiver schedules. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals. The Staffing Coordinator also responds to inquiries from prospective clients.
As a Client Coordinator, your pivotal role is on creating a team that fully embodies our mission and core values with a focus on assisting with recruiting, onboarding, training, and retaining a dedicated caregiving team. Our objective is to cultivate a diverse, highly skilled, and motivated team committed to delivering exceptional care to our clients, all within a positive and growth-oriented work environment.
As a Client Coordinator, your pivotal role is on creating a team that fully embodies our mission and core values with a focus on assisting with recruiting, onboarding, training, and retaining a dedicated caregiving team. Our objective is to cultivate a diverse, highly skilled, and motivated team committed to delivering exceptional care to our clients, all within a positive and growth-oriented work environment.
Education: High School Diploma/GED required; CNA in good standing preferred
Qualifications: Excellent telephone and interpersonal skills. Must be well-organized and have good attention to detail. This position requires at least 2 years of experience in staffing or customer service in a health care setting. Experience in senior service setting preferred. Must be a good problem solver and able to work independently.
Reports to: Administrator
Primary Duties:
- Regularly reach out to potential clients who express interest in joining Assisting Hands Home Care.
- Regularly reach out to Assisting Hands Home Care clients.
- Perform Supervisory Visits, when needed.
- Perform Client Assessment/Intake, when needed.
- Assist with Emergency Preparedness Plan and Business Continuity Planning.
- Assist in the interview process to assess the suitability of caregiver candidates.
- Assist in orientation sessions for all new hires to ensure a seamless onboarding process.
- Engage, enroll, and equip new team members, transforming them into valuable contributors.
- Boost team morale and employee satisfaction through purposeful interactions.
- Play a central role in employee retention by fostering a positive workplace atmosphere.
- Monitor and assess team member satisfaction through interviews and surveys.
- Working with the Administrator, ensure strict compliance with local, state, and federal caregiver regulations.
- Ensure all client cases are covered with a caregiver.
- Maintain a strong connection between employee satisfaction and client satisfaction metrics.
- Maintain caregiver files up to date.
- Handles/ resolves client and caregiver issues, problems, and scheduling changes.
- Serves as a point of contact for clients, caregivers, family members, case managers, etc.
- Counsel and coach caregivers regarding attendance or performance issues.
- Ensure hours and pay rates are correct for payroll.
- Participates in on-call rotation.
Additional Duty: In addition to the primary responsibilities, this role may occasionally (scheduling emergencies) require filling in directly fore caregiver shifts when unexpected scheduling conflicts arise to ensure consistent client care coverage.
Hours: 8:30 AM – 5:00 PM, Monday through Friday
FLSA Status: Salaried exempt
Salary : $42,000