What are the responsibilities and job description for the IT Helpdesk Technician position at AssistRx?
The Service Desk Support Tech is a member of the Internal Systems IT Support Team responsible for providing in-person and remote IT support to ARx staff and team members in our Orlando offices. Additional responsibility to serve as an escalation path for other support team members. Support includes a wide range of disciplines including but not limited to telephony, conference room technology, iOS support, Windows PC support, and application support. Position will also have the opportunity to assist with new technology evaluations that support the User Experience.
- Provide TIER 1 & TIER 2 quality support on workstations and laptops, and troubleshooting.
- PC Imaging, inventory, and lifecycle support for equipment
- Serves as an escalation path for local IT Support Technicians
- Installation and troubleshooting of printers and other peripherals as required.
- Provide instruction to our user community on computer use and productivity applications.
- Proposes and implements system enhancements that will improve reliability and PC performance
- Other electronic devices as required.
- Audio / visual systems, such as projectors and teleconferencing equipment
Requirements
Desired Skills :
Benefits
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and / or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
Salary : $45,000 - $55,000
