What are the responsibilities and job description for the Patient Navigator position at Assistrx?

AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process.

As we continue to experience rapid growth and expansion, we are excited to announce multiple openings for talented individuals to join us in our mission. If you are driven by innovation, thrive in a collaborative setting, and are eager to contribute to cutting-edge solutions that transform lives, we want to hear from you.

VOTED one of Orlando's BEST PLACES TO WORK two years in a row

Join us in making a difference in healthcare technology. At AssistRx, you'll be part of a team that's shaping the future of patient care. Apply today and embark on a rewarding journey with us!

About The Role :

In this role, you'll be passionately advocating for oncology patients, ensuring they receive the top-notch treatment and resources they rightfully deserve.

Get ready for an exhilarating opportunity! As part of this role, you'll be at the forefront, engaging directly with patients, caregivers, and case managers, orchestrating their travel to the hospital for their crucial treatment appointments. Picture yourself as the ultimate support system for patients, collaborating closely with their care team to guarantee a smooth journey to their treatment sessions. But that's not all – you'll dive into the details by verifying the patients' major medical benefits, sorting out payment details for travel arrangements, coordinating travel for their appointments, and facilitating the enrollment process for the Patient Assistance program. As the Patient Navigator, you'll take center stage, serving as the go-to person for patients and caregivers. Get ready to make a real impact!

Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures, providing the best level of service and quality.

Verify patient health insurance medical benefits and document specifics including coverage, cost share and treatment access options.

Partner closely with case managers to confirm appointment dates and communicate patient needs.

Act as a liaison for patients and caregivers to ensure accurate scheduling and preparation

Enter and maintain patient data in CRM.

Collaborates with fellow team members to engage with patients, initiating proactive communication to guarantee exceptional customer service and facilitate a smooth patient treatment experience.

Documents and communicates all patient travel needs including scheduling, rescheduling, and arrival / departure details.

Administer and handle applications for Travel and Lodging and Patient Assistance Programs

Manage the reimbursement process for receipts.

Providing coverage during afterhours to address urgent patient needs.

Maintain interpersonal skills to facilitate communication with team lead and case managers while time managing case specific activities.

Ability to adapt, lead with empathy, integrity and manages inbound phone calls regarding case status inquiries, Program details for reimbursement, financial support, and call triage to the appropriate third-party, when needed.

Maintain readiness and availability to handle phone calls for most of the day.

Expected to assist as needed if patient navigator coverage is needed outside of a normal shift.

Compensation : $20 / hr-$24 / hr - Top pay will be offered to candidates with oncology experience

Location : 2001 Summit Park Drive Orlando, FL 32810 - enjoy our beautiful new and modern facility!

Schedule Requirements : 12-9pm EST and once a week at home on call hours from 9-11pm EST

Work from home : The opportunity to work a hybrid schedule will be made available after 120 days of post training based upon goals and quotas being met at the discretion of the manager

Requirements

Previous work experience in Oncology background.

High School diploma.

Ability to work with high attention to detail.

In-depth understanding and experience with Medical Benefits.

2 to 5 years of patient coordinating / scheduling experience.

3 to 5 years of experience interacting with healthcare providers regarding Patient Health Information.

Prominent level of empathy and sensitivity when speaking with oncology patients.

Critical thinking and problem-solving skills.

Excellent interpersonal skills and great team player

Excellent verbal communication skills and grammar.

Preferred Requirements :

Hospital and specialty oncology medication experience highly desired.

Bachelor’s degree.

Salesforce system experience preferred.

Knowledge of care coordination for cancer patients.

Knowledge of healthcare reimbursement, hospice related community resources preferred.

Benefits

Work Hard, Play Hard : Preloaded PTO : 100 hours ( days) PTO upon employment, increasing to 140 hours ( days) upon anniversary. Tenure vacation bonus : $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.

Impactful Work : Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.

Flexible Culture : Many associates earn the opportunity to work from home after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.

Career Growth : We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.

Innovation : Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.

Collaborative Environment : Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

Competitive pay structure, Matching 401(k) with immediate vesting

Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and / or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

Salary : $2,500

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