What are the responsibilities and job description for the Compliance Coordinator position at Associa?
Compliance Coordinator
The Compliance Coordinator plays an active role in achieving long-term customer satisfaction in the context of Community Association relationships. Specific responsibilities will vary with designated communities and may include, but are not limited to: Inspecting properties for maintenance, landscaping, safety, and compliance issues and accurately recording findings. This role also may administer architectural review process.
What do we offer?
Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance and support with wellness and development initiatives, and more. We have been designated Great Place to Work for five consecutive years and many of our locations are awarded as Best and Brightest.
Job Duties and Responsibilities include but not limited to:
- Notify responsible parties of code issues given in writing, by phone, in person and electronically.
- Respond to and investigate allegations of violations of codes to determine validity of complaints and the appropriate course of action to mitigate issues.
- Investigate and enforce property codes within boundaries.
- Schedule and perform systematic property maintenance inspections to maintain or achieve minimum property standards.
- Receive owner architectural submittals.
- Review submittals for accuracy in accordance to the association architectural guidelines.
- Attend the architectural review meeting with the community manager.
- Follow up with any committee direction.
- Complete the meeting minutes and owner letters.
- Other duties as assigned.
Knowledge and Skills
- Knowledge of company policies, procedures and forms.
- Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
- Knowledge of OSHA worksite and personal safety requirements.
- Knowledge of State or local governmental safety requirements.
- Knowledge of architectural plans and/or drawings at a proficient level.
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Education and Experience
- High School Diploma or GED Required
- Associates Degree Preferred
- 0 – 3 years of directly related or closely related experience
Licenses and Certifications
- Must have a reliable vehicle and be able to provide proof of a valid driver's license and appropriate vehicle insurance.
Working Conditions
- Typical office environment, occasional outside environment exposure while conducting compliance inspection.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and to reach
above shoulders with hands and arms in order to file a variety of documents; use hands and fingers
to input data to information system; and talk or hear in order to gather and provide information on
departmental processes. The employee is often required to sit in order to process information and
conduct data entry activities.
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and to reach
above shoulders with hands and arms in order to file a variety of documents; use hands and fingers
to input data to information system; and talk or hear in order to gather and provide information on
departmental processes. The employee is often required to sit in order to process information and
conduct data entry activities.
ENVIRONMENTAL DEMANDS
Work is performed in a climate-controlled office without exposure to adverse environmental
conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise
extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or
pathogenic substances.
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