Customer Service, Lobby Lead

Associa Chicagoland is seeking a full-time Customer Care Representative in our Schaumburg office. This position will be the lobby lead and is client-facing.

We are a seeking a qualified individual with a strong work ethic, a commitment to excellence, the willingness to go above and beyond and a desire to join an incredible team. You will have the exciting opportunity in a company that has earned The Great Place to Work® eight years in a row and counting. You will also be challenged by the high-energy, fast-paced environment where you will be a key player in providing excellent service to homeowners and board members. If you want a vital position, you are well-spoken and have excellent multi-tasking skills then consider working for us.

The ideal candidate must present professionally, work independently and with minimal supervision. Will maintain a positive business relationship with all owners, residents, board members, and coworkers.

· Address & assist all walk-in clients during lobby hours of 8:00 am – 5:00 pm

· Keep inventory & stock client needed items. These include but are not limited to keys, stickers, fobs, pet tags, and pool passes.

· Update and maintain the client data base with changes to pool, keys, parking, moves, etc.

· Check and Distribute the fax email inbox

· Answer emergency calls and forward as necessary.

· Work directly with Community Managers to review changes to rules & regulations related to the pool, keys, parking, moves, etc.

· Address incoming customer care mail daily.

· Follow up on returned homeowner move fees & room rental fees.

· Sorting UPS mail.

· Receive all packages and distribute them to the correct departments.

· Helping support the customer service team with Voice mails & emails during downtime.

· Greet, direct and document all visitors, vendors, clients, job candidates, new employees and customers.

· Answers main line phone and directs calls accordingly.

· Other duties as assigned.

Skills/experience needed to be successful:

· Organized, responsible, dependable, positive attitude, professional.

· Administrative skills/experience such as typing/data entry faxing, copying and mailing.

· Candidates should have a solid background in Customer Service

· Real estate/property management background is a plus

· Excellent written and verbal communication skills

· Excellent customer service and service recovery skills

· Excellent listening skills

· Proficient in navigating through the internet

· Other than scheduled break and lunch periods, you will be required to be at your workstation performing applicable duties

· Adherence to firm, pre-determined break periods

· English-Spanish bilingual is a plus.

What we offer

· Medical

· Dental

· Vision

· Life Insurance

· Short-Term and Long-Term Disability

· Flexible Spending Account

· Employee Assistance Program

· Pet Insurance

· Supplemental Insurance

· 401K with employer contribution

· PTO

· Training on all systems used by our company

· Collaborative and great team!

· Colleagues who want to see you succeed!

Join our team, we look forward to talking with you!

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Schaumburg, IL 60173: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19