What are the responsibilities and job description for the Director of Operations position at Associa?
TheDirectorof Operationsleads the team to ensure employee and client retention and growth. TheDirector of Operations over sees accounts in the assigned portfolio and isassists inimplementing processes, procedures, and systems associated with branch initiatives and company-wide business processes.This role will direct operations staff to research and resolve client issues and interact with other departments in the pursuit of client services while supporting the management team.
- FL CAM License required
- Ability to train required
- 3 years of management/supervisory experience required
- 8 years of Community Association experience and Portfolio Management experience preferred
- Knowledge ofBusiness Mathat a proficient level
- Strong Financial Acumen
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
- Professional communication skills (phone, interpersonal, written, verbal, etc.)
- Self-motivated, proactive, detail oriented and a team player
- Initiative and problem-solving abilities
- Confidentiality and discretion in the performance of all duties and responsibilities
- Time management and time critical prioritization skills
Experience:
- Community Association Management: 5 years (Required)
- Training Employees (Required)
- Technically savvy
- Strong Microsoft 365 skills
License/Certification:
- Florida CAM License (Required)
- Additional Credentials (CMCA, AMS) preferred
Willingness To Travel:
- 50% (Preferred)
Work Location:
- Multiple locations
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