What are the responsibilities and job description for the Regional Director position at Associa?
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
Associa Chicagoland is a growing company that delivers unsurpassed management to communities worldwide and is currently seeking an experienced Regional Director in the Chicago officeto be a part of our dedicated workforce. Candidate must be a licensed Community Association Manager in the state of Illinois. The ideal candidate must present professionally, and work independently with minimal supervision. Will maintain a positive business relationship with all owners, residents, board members, and coworkers. Advantages include a competitive salary, a fantastic benefits package, and an opportunity for unparalleled growth.
Job Summary
The Regional Director is responsible for administrative operations and supervision of a branch including training, supervising and evaluating staff and office operations. The Regional Director participates in departmental committees and manages different structures; thus, the specific duties and responsibilities will vary.
Job Duties And Responsibilities
Knowledge & Skills
Job Description
Associa Chicagoland is a growing company that delivers unsurpassed management to communities worldwide and is currently seeking an experienced Regional Director in the Chicago officeto be a part of our dedicated workforce. Candidate must be a licensed Community Association Manager in the state of Illinois. The ideal candidate must present professionally, and work independently with minimal supervision. Will maintain a positive business relationship with all owners, residents, board members, and coworkers. Advantages include a competitive salary, a fantastic benefits package, and an opportunity for unparalleled growth.
Job Summary
The Regional Director is responsible for administrative operations and supervision of a branch including training, supervising and evaluating staff and office operations. The Regional Director participates in departmental committees and manages different structures; thus, the specific duties and responsibilities will vary.
Job Duties And Responsibilities
- Provide oversight in general operations of the branch.
- Monitor the performance of staff and office operations.
- Works with the leadership team to develop client relationship management plans and relationship-building activities.
- Establish positive relationships with stakeholders and other vendors at the branch level.
- Assist with management of strategic planning, business development, and fiscal operations at the branch level.
- Develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client.
- Supports the onboarding of new Community Managers.
- Provides ongoing support with training, coaching, and developing career paths for associates who desire growth opportunities.
- Regularly mentors Community Managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism, and maintaining a strong work ethic.
- Holds Community Managers and self accountable for completing property management tasks and activities in alignment with standard operating procedures, owning issues, and solving problems in collaboration with other departments to deliver measurable business results.
- Conducts ongoing performance management and provides constructive feedback and coaching through regular check-ins and annual reviews
- Holds regular team meetings to update employees on company initiatives, discuss client expectations, and address training needs & overall department objectives.
- Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high-risk accounts.
- Models company culture, values and brand promise to foster and strengthen client relationships.
- Communicates regularly and strategically with Board members to provide information and influence to gain consensus.
- Partners with & leverages internal cross-functional support teams to deliver high-quality & prompt customer service that aligns with client expectations.
- Effectively leads the communication and change management of corporate initiatives that directly impact the community manager and the client
- Oversees the onboarding of new clients and establishes go-forward service expectations.
- Effectively manages the seamless transition of managers on properties, to prevent any disruption in the service with the client.
- Attendance at client meetings is mandatory, as required.
- Is accountable for managing client contracts and obtaining timely renewals
- Participates with senior leadership to develop business plans and supports the delivery of company initiatives to all direct reports in line with strategic objectives
- Other duties as assigned.
Knowledge & Skills
- Knowledge of GAAP at a proficient level.
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Self-motivated, proactive, detail-oriented, and a team player.
- Confidentiality and discretion in the performance of all duties and responsibilities.
- Time management and time-critical prioritization skills.
- Must be licensed as a Community Manager through the Illinois Department of Financial and Professional Regulation.
- CMCA, AMS, and PCAM designations are preferred.
- Possess excellent communication skills combined with a thoroughly professional presentation.
- Bachelor’s Degree required.
- 7 - 10 years of directly related or closely related experience.
- 5 - 7 years of Management and Supervisory experience.
- 5 – 7 years of Community Association experience.
- Limited travel may be required.
- Overtime may be required.
