What are the responsibilities and job description for the Large Group Manager position at Associate Staffing?
This is a hybrid position, you must live in any of the following locations :
Charlotte, NC - 3 days WFH
Shelton, CT - 3 days WFH
Hunt Valley, MD - 2 days WFH
This position is accountable for leading and developing a dedicated team of operations professionals that provides exemplary service to carriers, brokers, and enrolled employers and employees. This person is a key contact for the Director of Operations and collaborates extensively with all functional areas to deliver operational excellence, providing an outstanding customer experience that supports sales and drives results.
Responsibilities :
Manages day to day business of various functions, including quoting and sales support, while balancing responsibilities which include resource management, team development, continuous improvement, and reporting
Provides strategic direction to team and partners with internal business leaders as new processes, products, systems or platforms are developed and rolled out
Develop standardized service level expectations, raises and tracks escalations and conflicts, removes barriers, resolves complex people and behavior issues, involving stakeholders and escalate to appropriate level when required.
Works closely with leadership team to ensure all operational functions within the business are being properly executed with best practices, leading to exceptional service and compliance with business needs.
Empowers team to share ideas and take responsibility for their work.
Measures performance, provides coaching and mentor support to develop staff for career growth
Embraces and leads change to improve workflow efficiencies, enhance sales, and reduce operating costs
Lives and champions company core values, consciously creating a workplace culture that demonstrates the highest levels of personal character, integrity, and servant leadership.
Supports firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met
Maintains employee work schedules including assignments, job rotation, training, vacations and paid time off, remote work, coverage for absenteeism, and overtime scheduling
Stays up to date on industry regulations, trends, and technology
Qualifications and Competencies :
Proven work experience as Operations Manager or similar role within the insurance industry
Possess and demonstrate a deep understanding of large group medical and ancillary products across regions
Ability to lead and develop people, on premise and remotely
Ability to work with complex data and willingness to track results and performance
Excellent interpersonal communication and organization skills
Strong collaboration skills; demonstrated ability to partner at all levels with cross-functional business areas on both strategic and tactical levels to achieve results
Critical thinking skills; ability to proactively provide solutions to complex issues
Ability to conduct research for escalations and employee issues, respond timely to inquiries, and present written documentation of findings and results
Ability to work with details and time-sensitive issues
Good decision-making skills and response to high-pressure situations
Proficient in MS Office Software, especially MS Word, Advanced Excel Skills, and Outlook. Experience with Salesforce platform a plus.
Education and Experience :
2 years of people management and development in a sales support environment
3 years of experience in employee benefits & insurance
5 years leadership experience in a related complex customer service environment required
Strong knowledge of the insurance business, preferably in mid-market or large group
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Large Group Manager?
Sign up to receive alerts about other jobs on the Large Group Manager career path by checking the boxes next to the positions that interest you.
