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Associated Asset Management (AAM), LLC is hiring: Community Manager, Onsite in A

Associated Asset Management (AAM), LLC
Avon, IN Full Time
POSTED ON 2/27/2025
AVAILABLE BEFORE 5/16/2025

Easton Homeowners' Association is a beautiful community specifically designed for the Active Adult located in Avon, Indiana. Our stunning community is seeking candidates for a dynamic, enthusiastic, customer and staff focused Community Manager to join our team and be a part of this growing community.

This active adult residential community offers a wide range of amenities, including a state-of-the-art clubhouse, natural spaces, trails, sports courts, pool, fitness center and classes, a variety of social activities, along with many clubs and organizations. We want you to help us provide leadership in managing an incredible activity hub for our Easton Owners.

Position Summary :

Primarily responsible for providing community management and effective customer service to designated community and homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. During initial development of the community, cultivate a culture of homeowner connectivity through the planning of social events, activities, gatherings, and educational opportunities.

Position Responsibilities :

  • In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner / resident relations, and quality of life for all Association members.
  • Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members, and owners.
  • Recommend and implement procedures that ensure compliance with federal, state, and local laws regarding community association management and ensure compliance with state disclosure requirements for resale buyers.
  • Perform community tours as required in conjunction with the community governing documents and AAM’s management contract, track community non-compliance issues, send appropriate notices, and follow established fine and collection policies established by the Board.
  • Manage architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
  • Plan, organize, and assist the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
  • Review monthly financials and submit A / P to the management company.
  • Establish, draft, execute, and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A / P, delinquent accounts, and approve and code all vendor invoices.
  • Secure competitive contract bids, present comparative bid reviews, supervise, and ensure compliance of all executed contract terms and conditions, and oversee community and contractor liability insurance requirements.
  • Supervise on-site association staff, chair staff meetings, and communicate and coordinate management activities.
  • Review incident reports, respond, and implement timely solutions accordingly.
  • Identify, coordinate, and market all community events, programs, and services.
  • Solicit input and involvement from residents to stimulate awareness and participation.
  • Oversee the New Resident Orientation as applicable.
  • Work with local businesses to create partnerships for sponsorship opportunities.
  • Update website and send out Eblasts for optimum community communication.
  • Perform other related duties as directed.

Knowledge, Skills, and Abilities :

  • Excellent interpersonal skills : outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
  • Time Management : the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • High attention to detail.
  • Facilities management skills and experience.
  • Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
  • Exceptional organization and tracking skills.
  • Ability to function efficiently in a high volume, fast-paced environment.
  • Ability to proficiently utilize computer programs and company database systems, including Microsoft Office, internet, and email systems.
  • Ability to interact and work positively and effectively with staff and residents at all levels.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.
  • Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an Active Adult HOA Community.
  • Effective and dynamic public speaking skills.
  • Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
  • High school diploma or GED and two (2) years of full-time, paid, professional experience in a Community Manager role encompassing proven customer service experience with a strong emphasis on problem-solving, seeking harmony, and defusing conflict.
  • Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
  • Contract administration.
  • Meeting facilitation with boards of directors and / or business partners.
  • In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
  • HR and personnel management experience.
  • Valid driver’s license.
  • Physical Demands & Work Environment :

  • Sitting at a workstation utilizing a computer and other office equipment.
  • Walking and / or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
  • Capable of working evenings and weekends as necessary.
  • Sitting and standing for moderate periods of time.
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