Clinical Assistant & Ophthalmic Imaging

Position Summary

The Clinical Assistant assists providers in day-to-day clinic flow and delivering the highest standards of patient care by following the policies and procedures of the clinic operation and physician direction.  This position will accurately document the patient’s exam into the electronic health record and assist with patient education and communication.  This position will assist with internal and external communication to patients and/or as part of the provider care team.  The Clinical Assistant will assist with facilitation of surgeries, procedures, special testing, clinic flow, scheduling of return appointments, and having complete documentation of the patient exam into the patient’s electronic health record as directed by the provider.

Clinical Assistant Essential Functions

• Assists with patient flow through clinic by greeting and rooming patients, scribing, and walking patients to appropriate department (front desk, technicians, and patient care coordinators) to complete patient visit.
• Treat each patient with respect by greeting them by name, introducing yourself, cleaning the direct patient contact points in front of the patient, and explaining what will happen during the exam.
• Documents patient exams in electronic health record, noting specifically the exam components, diagnoses, treatment plans, orders, medications, return to clinic orders and coding of visit and charges are accurate as directed by the physician.
• Provides patient and family counseling and education as needed.
• Dispense medications or over the counter samples as directed by the physician.  Document dispensed medications in electronic health record.
• Reviews all chart notes and correspondence daily to ensure accuracy and completeness.
• Travels with physicians to various sites to ensure coordinated and effective patient care.
• Prints and dispenses glasses and contact lens prescriptions as directed by physician.
• Participates in training and meets requirements for Meaningful Use measures, HIPAA compliance and Protected Health Information (PHI).
• Assists with diagnostic testing including but not limited to visual field tests, photos, and OCT imaging.
• Participates in all companywide initiatives.
• Open and willing to try new workflows and ideas and provide encouragement for the provider to try new workflows and ideas.
• Monitors provider schedules and communicate scheduling issues clearly to managers to help understand concerns.
• Remains calm always and reports any issues to appropriate levels of management.
• Responds to patient inquiries and documents communication with patients, ensures patient communication is addressed within one business day.

Other Essential Functions

• Must be willing and able to work a variety of hours and work in various locations as needed. 
• Must present self at the workstation, ready for work, at the scheduled time.
• Works with all AEC providers
• Participates in department and company meetings, as requested.
• Performs other duties as assigned.