Position Summary

The Technician Manager creates a clinical environment where the highest standards of patient care are achieved by ensuring appropriate staffing and exceptional quality of care.  The Technician Manager maximizes efficiency and productivity within technical services at all locations.  In addition, this position determines most effective allocation of technical personnel.  

 Technician Manager Essential Functions

• Coordinate with team to make recommendations on how to improve and utilize EHR efficiently
• Oversight and management of performance scorecards for clinic area and set team expectations based on the strategic goals of the practice, while upholding expectations through accountability
• Responsible for assigned site including inventory, building, and equipment maintenance. Work with Asset, Vendor, & Inventory Manager to assist in management of equipment repairs
• Assist the assigned onsite supervisor or patient flow coordinator with any employee or patient needs
• Participate in hiring, orientation, performance evaluations, and coaching of staff
• Create and update policies to support areas within scope
• Assist in developing and manage departmental productivity metrics
• Handle patient clinical complaints and documents complaints seeking to determine trends
• Continuously monitor patient experience and look for ways to coach and mentor clinic staff to improve patient experience
• Ensure adherence to quality-of-care standards; foster superior patient care
• Give input on design and patient workflows at current and future offices and makes recommendations for redesigning technical support roles and workflows as appropriate
• Participate in the development and management of operating budgets for department under the supervision of Director; manager is directly responsible for managing financial performance to approved budget requirements
• Direct supervision of direct reports, including responsibility for job performance, performance evaluations, compensation changes, and delegation of duties to department employees
• Address team member issues and concerns fairly and concisely, facilitates conflict resolution
• Create tools for team members to use when making decisions
• Collaborate with the department director when a direct report’s performance is not meeting expectations to develop a performance improvement plan with specific measurable goals with due dates
• Collaborate effectively with peers on change management

Technician Manager Other Essential Functions 

• Must be willing and able to work a variety of hours and work in the various locations as needed
• Participates in company meetings, as requested
• Consistently holds staff meetings with direct reports
• Communicates department changes and updates with direct reports
• Performs other duties as assigned