IT Support Specialist

Note:  This position will be located in Farr West and will also participate in an after-hours on-call rotation.

WHO ARE WE?

• We are a long-standing organization dedicated to supporting grocery retailers across the Intermountain West for over 80 years.
• Our company prioritizes our team members, their families, and the communities we serve.
• We proudly partner with local organizations to fundraise, donate, and sponsor various charitable activities and events.

WHY JOIN THE TEAM?

• Comprehensive Benefits: Enjoy a robust benefits package that includes health, dental, vision, life insurance, a 401(k) plan, vacation, sick leave, and exclusive team member perks and grocery discounts.
• Flexible Work Environment: Benefit from a hybrid work schedule that combines in-office collaboration with the flexibility of working from home.
• Tuition Reimbursement: Invest in your education with our tuition reimbursement program.
• Career Advancement: Explore opportunities for professional growth and advancement within the company.
• Daily Pay Option: Access your earned wages more frequently with our daily pay option.

JOB SUMMARY:

The IT Support Specialist plays a vital role in ensuring the smooth operation of the organization's desktop computer environment. This position is responsible for the day-to-day support, maintenance, and troubleshooting of computers, printers, and other related devices. Additionally, the specialist will assist in coordinating and implementing technology-related projects to enhance the desktop computing experience for all users.

Essential Duties and Responsibilities

• Perform onsite analysis, diagnosis, and resolution of IT-related issues, including those involving computers, networks, IP phones, wireless devices, printers, scanners, and more. Recommend and implement effective solutions.
• Assist in resolving service desk incidents and document requests in a timely manner, ensuring a smooth user experience.
• Configure, test, install, monitor, maintain, and troubleshoot end-user workstations, hardware, and software to meet established desktop service levels.
• Participate in technology projects in accordance with corporate standards and best practices, contributing to successful project outcomes.
• Keep key stakeholders, both within and outside of the IT department, informed about project status, issues, barriers, and resolutions.
• Maintain critical support documentation within the enterprise-defined knowledge repository to facilitate knowledge sharing.
• Assist with inventory and asset management, ensuring accurate records of IT assets.
• Help implement and monitor compliance with enterprise-defined security policies for hardware and software, safeguarding user systems and devices.
• Perform other related duties as assigned or requested.

Position Requirements

• Associate's degree in a related field preferred.
• Three to five years of relevant experience with demonstrated competence in IT support.
• Strong ability to communicate clearly and effectively in various situations.
• Proven track record in troubleshooting and resolving hardware, software, and end-user issues promptly and satisfactorily.
• Solid skills in supporting desktop and laptop hardware.
• Practical knowledge of Microsoft Active Directory and networking fundamentals.
• Proficient understanding of Microsoft operating systems and Office products.
• Knowledge of VoIP technology and general phone system operations is a plus.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Outstanding customer service skills and a commitment to providing an exceptional user experience.
• Regular on-site attendance is required.

Associated Food Stores is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state or local laws.