What are the responsibilities and job description for the Pharmacy Call Center Supervisor position at Associated Food Stores, Inc?
WHO ARE WE?
- We are a long-standing organization dedicated to supporting grocery retailers across the Intermountain West for over 80 years.
- Our company prioritizes our team members, their families, and the communities we serve.
- We proudly partner with local organizations to fundraise, donate, and sponsor various charitable activities and events.
WHY JOIN THE TEAM?
- Comprehensive Benefits: Enjoy a robust benefits package that includes health, dental, vision, life insurance, a 401(k) plan, vacation, sick leave, and exclusive team member perks and grocery discounts (10% off!).
- Flexible Work Environment: Benefit from a hybrid work schedule that combines in-office collaboration with the flexibility of working from home.
- Tuition Reimbursement: Invest in your education with our tuition reimbursement program.
- Career Advancement: Explore opportunities for professional growth and advancement within the company.
- Daily Pay Option: Access your earned wages more frequently with our daily pay option.
JOB SUMMARY:
The Pharmacy Call Center Supervisor will lead and support the inbound call center (ICC) team in delivering exceptional service. This role involves managing team performance, addressing customer inquiries, and resolving issues efficiently.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervise and mentor a dedicated team of ICC staff, ensuring adherence to company standards and quality service protocols.
- Handle inbound calls and manage daily ICC tasks, addressing patient and store-related issues promptly.
- Oversee supervisory responsibilities, including hiring, training, scheduling, and retention strategies, while conducting annual Personal Development Plans for team members.
- Facilitate effective communication between managers, team members, and store personnel as necessary.
- Identify opportunities for process improvements and recommend actionable changes to enhance service delivery.
- Perform additional duties and responsibilities as assigned by management.
POSITION REQUIREMENTS
- The Pharmacy Call Center Supervisor must have a valid Utah Pharmacy Technician License.
- Minimum of 2 years of experience in data entry or a related field.
- Excellent communication skills, with the ability to engage professionally and amicably in all interactions.
- Strong problem-solving abilities and organizational skills.
- Proficient in managing multiple projects and tasks, with a keen attention to detail and confidentiality.
- Experience in coaching and mentoring team members to foster their development and success.
WHAT ARE WE LOOKING FOR?
We seek passionate, driven, and resilient team members who approach challenges with a positive, solutions-oriented mindset. Ideal candidates are dependable, accountable, and committed to continuous improvement. Integrity, respect for others, and dedication to shared goals are essential qualities we value in our team.
Join us in making a difference in our communities and advancing your career with a company that truly cares!
Associated Food Stores is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state or local laws.
