Technology Account Specialist - Helena, MT

Note: This position is based in Helena, MT and services that greater area.

WHO ARE WE?

• We are a long-standing organization dedicated to supporting grocery retailers across the Intermountain West for over 80 years.
• Our company prioritizes our team members, their families, and the communities we serve.
• We proudly partner with local organizations to fundraise, donate, and sponsor various charitable activities and events.

WHY JOIN THE TEAM?

• Comprehensive Benefits: Enjoy a robust benefits package that includes health, dental, vision, life insurance, a 401(k) plan, vacation, sick leave, and exclusive team member perks and grocery discounts.
• Flexible Work Environment: Benefit from a hybrid work schedule that combines in-office collaboration with the flexibility of working from home.
• Tuition Reimbursement: Invest in your education with our tuition reimbursement program.
• Career Advancement: Explore opportunities for professional growth and advancement within the company.
• Daily Pay Option: Access your earned wages more frequently with our daily pay option.

JOB SUMMARY:

Technology Account Specialists play a crucial role in supporting retail locations by learning and mastering the software and systems utilized in these environments. This position involves upgrading POS systems and hardware while ensuring compliance with PCI security requirements. Specialists will work directly with retailers to address all technology needs, including the staging, installation, and training of POS hardware, software, and network solutions.

Key Responsibilities

• Install operating systems, software, patches, and upgrades to maintain optimal performance.
• Analyze, troubleshoot, and resolve hardware, software, and networking issues in a timely manner.
• Configure, optimize, fine-tune, and monitor operating systems, software, and hardware to enhance operational efficiency.
• Set up and perform system backups and recovery, including building store servers.
• Implement system and data security measures, such as virus protection, malware prevention, and PCI compliance.
• Communicate effectively with retailers regarding technology needs, industry trends, and changes.
• Implement and support store networks and network security protocols to ensure robust operational integrity.
• Handle escalated service tickets from Tier 1 help desk support, providing advanced assistance and resolution.
• Train store personnel on standard IT procedures and advise them on current and future IT needs.
• Perform additional related duties as assigned or requested.

Qualifications

• Bachelor’s Degree in a related field preferred, or a combination of equivalent experience and training.
• Three to five years of relevant work experience demonstrating competence in technology support.
• Preferred experience in retail settings and knowledge of POS systems.
• Familiarity with computer programming concepts and languages is a plus.
• Proficient in installing and maintaining a wide range of computer software and hardware components.
• Ability to manage high-stress situations involving multiple projects and equipment issues in retail environments.
• Strong aptitude for training and supporting store personnel in technology-related matters.
• Capable of working collaboratively with teams on retail point of sale, back office operations, web browsers, and other in-store technologies.
• Excellent relationship-building skills to serve as a trusted resource for retailers on technology issues.
• Strong problem-solving, analytical, and communication skills, with in-depth technical knowledge of relevant hardware and software.

Physical/Sensory Demands

• Frequent local travel using a personal vehicle for on-site installations and retailer support.
• Work is generally performed in a safe and comfortable office environment, with regular interaction with various stakeholders.

Associated Food Stores is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state or local laws.