Parts Correspondent

The Parts Correspondent processes external and internal customer orders in a professional, accurate and timely manner.

Hourly wage range for this position: $22 - $25 per hour

Essential Duties and Responsibilities:

• Researches, reviews and sources parts for both external and internal customers.
• Maintains extensive phone and email contact with vendors, customers, and technicians to ensure timely order fulfillment.
• Processes orders and allocates parts to technician work orders.
• Checks on backordered parts and communicates status accordingly to expedite orders.
• Performs related duties as assigned or as the situation dictates.

Required Knowledge, Skills, and Abilities:

• Knowledge of computer such as keyboard, 10-key, Microsoft Office, and ERP system.
• Skilled in customer relations, particularly when communicating via phone.
• Skilled in both written and oral communications within all levels of an organization both internally and externally.
• Ability to operate various forklifts and complete required SOTM training for the same.
• Ability to perform research and utilize multiple sources in order to expedite orders to fulfill external and internal customer needs.
• Ability to multi-task, plan and prioritize work, and attention to detail.
• Ability to exercise sound judgment and apply reasoning.
• Ability to read technical manuals and breakdown diagrams.

Education and Experience:

This position requires a minimum of a High School Diploma/GED equivalent. Incumbent should have a minimum of 1-3 years customer service experience, with an emphasis on the Supply Chain Industry. Some mechanical background and high-volume call center experience preferred.

To view our benefits information, please visit our website at:

www.associated-solutions.com/careers

#IN456