What are the responsibilities and job description for the Payment Poster Collections-Team Lead position at Associated Medical Professionals?
About the Role:
Responsible for overseeing the revenue cycle processes including eligibility verification, customer service, collections, payment posting, electronic claims submissions, refunds, GFE's and reporting. Assist team as first-contact for questions, issues, and problem accounts while serving as back up for all departmental responsibilities.
What You’ll Be Doing
- Responsible to back up payment posting team to include but not limited to manual and auto-posting personal and insurance payments, cash out report, and refunds.
- Investigate potential posting errors.
- Run and review personal unapplied reports.
- Responsible for ensuring the final resolution of all guarantor owed balances in accordance with written policy. Use electronic and telephone communication with outside vendors.
- Ability to troubleshoot billing, and collection problems/questions for all Revenue Cycle departments.
- Responsible for identifying collection issues that result in inaccurate billing of patients and communicating findings with the Supervisor and the Revenue Cycle Director.
- Responsible for developing relationships with representatives of all outside vendors.
- Responsible for training of staff.
- Run and review collection reports.
- Address patient complaints/concerns/questions.
- Monitoring of aged accounts balances, insuring compliance within corporate benchmarks set in accordance with the MGMA for superior performance.
- Oversee the collection activity in accordance with the Corporate Collection Policy to include patient disputes.
- Responsible for knowledge of the computerized collections module and patient accounts system with regard to processes and documentation necessary to support the collection procedures.
- Responsible for ensuring the daily production and quality standards of the Corporate and Departmental written policy and procedures are met.
- Responsible for daily report of progress/problems to supervisor and Revenue Cycle Director.
- Responsible for ensuring appropriate documentation to support write-offs, transfers to collection agencies, and adjustments to all accounts.
- Responsible for random audits of all positions to ensure compliance with Corporate and Departmental policies and procedures.
- Maintain working relationships with other Supervisors/Team Leaders to ensure communication, cross-training, and resolution of problems.
- Responsible for adhering to the Corporate Confidentiality Policy.
- Other duties as assigned.
What We Expect from You
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High School Diploma or equivalent required; AA/AS degree or Certified Coder Certification preferred.
- Minimum of 3-5 years’ experience in collection of medical accounts receivables
- Knowledge of Revenue Cycle components
- Knowledge of all third-party payor regulations and compliance policies
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.
Mathematical Skills
Ability to calculate basic figures and amounts. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of basic computer software.
Other Skills and Abilities
- Excellent written and verbal communication skills
- Excellent organizational skills
- Ability to meet standard productions goals
- Ability to handle multiple tasking
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Travel
Travel is primarily local during the business day.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, approximately 8 hours per workday. Occasional evening and weekend work may be required as job duties demand.
What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Compassion
Make Someone’s Day
Collaboration
Achieve Possibilities Together
Respect
Treat people with dignity
Accountability
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
Salary Range: Please note that the hourly range for this position will vary based on experience level, education and geographical location.
$0.00 - $0.00 / hour
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
