What are the responsibilities and job description for the Customer Service Representative/ Admin Assistant position at ASSOCIATED PACKAGING INCORPORATED?
Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!
Job Summary:
The primary function of the Customer Service Representative /Admin Assistant is to answer incoming calls and direct appropriately, create quotations, review accounts receivable, and provide administrative support for company personnel, by performing the following duties:
Key Duties & Responsibilities
- Create sales quotations (machinery, materials, and parts) in Microsoft Word for Sales Partners to provide to customers.
- Review outstanding Accounts Receivable and follow up with accounts via email and phone.
- Process daily payables for billing and electronically file with AP department.
- Review new customer paperwork, follow up with customers as needed, and submit to appropriate departments for processing.
- Set up new suppliers, submitting all necessary documents for review to manager.
- Answer all incoming calls in a professional manner by directing calls to the appropriate person. Receive and relay phone messages.
- Act as back up for order processing.
- Assist management with preparing conference rooms prior to meetings.
- Monitor and order office supplies as needed.
- Complete special projects as assigned by Management.
- Assist Warehouse Associates in managing administrative responsibilities.
- Other duties as assigned.
Education and/or Experience
- High school diploma or equivalent required.
- Proficient in Microsoft Office 365 (specifically Word and Excel).
- Excellent organizational, multi-tasking, and problem-solving skills.
- Excellent customer service skills.
- Professional attitude and appearance required.
- Excellent written and verbal communication skills required.
Physical Demands & Special Circumstances
Light work, requiring exerting up to 20 pounds of force occasionally and /or up to 10 pounds of force frequently. This is largely a sedentary role; however, some filing is required which requires the ability to lift files, open filing cabinets, lift file boxes, bend and/or stand on a stool as necessary.
Why work at Associated Packaging, Inc.?
Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.
Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.
Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.
Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.
Associated Packaging, Inc. is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.
