SUMMARY:

Under the direction of the Aquatic Center Operations manager, the Front Office Customer Service Representative shall handle the daily operations at the front office and rental kiosk of the Aquatic Center. Front Office Customer Service Representative provides excellence customer service in a high-volume dynamic environment. Front Office Representatives will offer professional, efficient, accurate and friendly customer service via phone, in person and thru email.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Learn and become competent in recreational software program. Perform data entry and provide program/facility support.
• Provide excellence customer service in equipment rentals, membership sales, facility booking information, class registrations, and camp registration.
• Collect waivers from every participant that utilizes the Aquatic Center.
• Prepare billing and send out invoices for outstanding receivables.
• Manage front office operations to include answering multi-line telephone, Aquatic Center emails and providing appropriate assistance to customers, vendors, officials, and staff.
• Operates the Point of Sale system, processing sales, report printing and cash register/receipt reconciliation.
• Assist customers in boat launch, facility and room set up.
• Compose, type, and proof read Aquatic Center documents and emails as needed.
• Provide support for a variety of special events.
• Other duties may be assigned.

• Complete the task list showing proficiency in the duties of the Front Office CSR I.
• Help maintain waitlists for classes and summer camps.
• Retain and update organizational records.
• Provide support in scheduling other part time staff for facility reservations, birthdays, youth groups and special events.
• Verifies and reviews accuracy of combined nightly drops.
• Proficient in recreational software program.
• Assist in following up on outstanding receivables.
• Help ensure that equipment rental inventory is correct.
• Expert at opening and closing.
• Ability to provide direction to new staff as assigned by supervisor.

CORE COMPETENCIES:

• Exceptional customer service skills
• Ability to communicate effectively both verbally and in writing with staff, employees and public
• Good analytical and problem-solving skills
• Knowledge of data gathering techniques, such as library research or files analysis, to obtain technical and administrative materials for organizational use
• Ability to operate standard office equipment including but not limited to computers, copiers, calculators and facsimile machines
• Ability to follow oral and written instructions
• Ability to learn and know the Aquatic Center Program Schedule

MINIMUM QUALIFICATIONS:

• Knowledge of PC windows-based personal computers - Microsoft Word, Excel, Outlook
• CPR, First Aid and California Boating Safety Certificate (must have required certifications within three months of hire)
• Ability to lift and move up to 50 pounds
• Available to work weekends

PREFERRED QUALIFICATIONS:

• Aquatic/boating knowledge
• Currently be certified in CPR, First Aid and Lifeguard Training or Equivalent Red Cross Water Safety Class
• California Department of Boating & Waterways boating safety exam