What are the responsibilities and job description for the Customer Service Representative I position at Associated Students Inc.?
SUMMARY:
The Customer Services Representative I will provide customer service at the ASI front office located in the ASI Government Office. Incumbents in this position are the front office contact for providing services to Sac State Students, ASI Board of Directors and Staff. Primary duties consist of implementation of the Dollars for Organizations & Clubs (DOC) grant process, reply to requested information from students; provide support to ASI Board, Staff, Departments and Programs. This is an entry-level position, open during the academic year.
ESSENTIAL DUTIES & RESPONSIBILITIES
Adhere to and exemplify the ASI Mission, Vision and Values.
Put students first when prioritizing work.
Respond courteously and accurately to requests for information.
Understand and implement the DOC grant process.
Understand and implement the ASI National Travel Fund awards.
Learn names, faces, and functions of ASI Board Members and ASI departments.
Learn and know what the programs are and who the appropriate contact individuals are.
Assist in the recruitment, placement, tracking and reporting of committee members for internal (ASI) and University committees.
ASI website updates as requested
Continue to learn as much as possible about Sac State contacts, functions, and processes.
Other duties as required.
CORE COMPETENCIES
Collaborate with a diverse student population
Understand and follow oral/written directions
Listen and respond courteously to questions
Establish and maintain cooperative relations
Be flexible
Use initiative to learn ASI Services/Departments/Programs
Be resourceful in accomplishing tasks
MINIMUM QUALIFICATIONS
Enrolled in a minimum of 6 units at Sacramento State; maintain a minimum 2.0 GPA overall (for Student Assistant incumbents)
Student friendly attitude, adaptability and capacity to learn
Strong attention to detail and accuracy is required
Experience in the operation of a fax machine and copier is helpful
Excellent customer service skills, the ability to perform multiple tasks simultaneously
Basic experience with Microsoft word, excel, outlook
Salary : $17
