What are the responsibilities and job description for the WREC Student Front Desk Staff position at ASSOCIATED STUDENTS OF CALIFORNIA STATE UNIVERSITY CHICO?
Associated Students (AS) is a comprehensive campus auxiliary corporation of CSU, Chico serving thousands of students, faculty, staff and community members through myriad student programs, services and business enterprises. AS operates residential and retail dining services, the Bell Memorial Union (BMU), and the Wildcat Recreation Center (WREC). Additionally, the AS offers a wide variety of services and programs such as: CAVE (Community Action Volunteers in Education), the Child Development Lab, Adventure Outings, Operation Programs and Services (OPS), Sustainability and student government.
Associated Students is now hiring for the position of WREC Student Front Desk Staff. This is a part-time, non-benefited student position that will work no more than 20 hours per week while school is in session. The pay rate is $16.50 per hour. The schedule for this position is based upon department needs and is subject to change at any time. To be eligible for student employment, you must be enrolled at CSU, Chico and maintain at least 6 units (undergraduate student) or 4 units (graduate student) throughout the course of employment.
In support of campus-wide efforts, the AS is committed to recruiting and hiring candidates who demonstrate and embrace our corporate value and strategic priority of diversity. We take a culturally-informed and identity-affirming approach to all our processes related to employee relationships. We provide timely and intentional opportunities to increase the cultural consciousness and commitment to inclusivity within the Associated Students and actively support University-wide diversity initiatives. Successful candidates are those of diverse abilities and identities who will work to advance policies and practices that will strengthen our organizational culture.
Before submitting your application and resume, please review both carefully for accuracy and completeness. Attention to detail is important. Poor grammar, spelling errors, and/or incomplete fields may adversely affect consideration of your application for employment.
IMPORTANT: If you are selected for hire, please be prepared to complete all new employee documents including the Form W-4 and Form I-9*. The Form I-9 will require original documents as defined on page 3 of the form found here. In order to be hired, you must provide one item from list A OR one item from list B AND list C. If you are unsure what to bring, please call AS Human Resources at 530-898-4385 or visit the USCIS Website:https://www.uscis.gov/i-9.
*Non-resident students: Students with an F-1 visa will need to provide additional documentation and obtain a Social Security Number. If hired, the area supervisor will provide more information.
WREC Student Front Desk Staff
IMPORTANT: To be considered for this position you must apply online, attach a resume, and complete the Member Handbook Quiz before 8am on Wednesday April 2nd. The Member Handbook Quiz will be emailed to applicants at 4pm Monday-Friday on a rolling basis.
(Examples: Application received at 11am Tuesday, you will receive quiz at 4pm the same day. Application received at 6pm Wednesday, you will receive the quiz the next day at 4pm. Application received Friday at 6pm, you will receive the quiz Monday at 4pm)
SUMMARY
Assist with the daily operations of the WREC front desk
ESSENTIAL DUTIES
- Open and close the WREC front desk according to standard operating procedures
- Monitor electronic access system to prevent illegal entry
- Troubleshoot problems with access system, scanners, and specialized software programs
- First responder to duress alarms and medical emergencies; administer first aid
- Submit injury, incident, and maintenance reports
- Handle guests’ varied questions, requests, and concerns
- Sell memberships, lockers, merchandise, personal training packages/classes, intramurals, and special programs
- Conduct informative tours and register new members
- Distribute and launder towels
- Perform all duties without constant direct supervision and remain at assigned area for extended periods of time.
- Maintain a clean, safe, fully stocked, and well-organized work area.
- Maintain a positive attitude and contribute toward a quality work environment
- Assist in other areas of the WREC and complete specific duties as requested or assigned
- Maintain current CPR/AED and First Aid certifications
- Other duties may be assigned
TYPICAL WORKING CONDITIONS
Work is performed in the Wildcat Recreation Center, various campus locations and outside environments; continuous contact with staff, campus community and public; possible contact with animals.
TYPICAL PHYSICAL REQUIREMENTS
Stand for extended periods; manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer, iPad, telephones, copier. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS
- Ability to learn and retain a large volume of information and processes
- Ability to exhibit strong customer service skills and interpersonal communication skills
- Ability to adapt skills to diverse populations
- Ability to work independently with little supervision
- Ability to handle multiple duties at one time – multitask
- Ability to work effectively and professionally with student and career staff
- Ability to work well one-on-one and in a team environment
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- First Aid Certification within 30 days of hire
- Adult CPR/AED certification within 30 days of hire
PREFERRED REQUIREMENTS
- Ability to work evening, weekends, and holiday/school breaks
- Experience in customer service industry
POSITIONS DIRECTLY SUPERVISED
None
TRAVEL REQUIREMENTS
None
Special Requirements:
- Currently enrolled in a minimum of 6 units (undergraduate) or 4 units (graduate student) at California State University, Chico.
Salary : $17
