What are the responsibilities and job description for the Patient Scheduler position at ASSOCIATES IN GASTROENTEROLOGY?
Responsible for answering patient inquiries and phone calls, scheduling appointments and procedures, and providing excellent customer service. Reports to Patient Services Manager.
SPECIFIC RESPONSIBILITIES
- · Answer multi-line telephone system promptly and in a polite and professional manner.
- · Appointment scheduling
- · Answer questions and offer information to provide exemplary patient-focused service.
- · Contact patients to schedule appointments
- · Obtain and enter accurate demographic information into EHR system
- · Electronically file patient information
- · Check patients in and out for office appointments
- · Manage physician schedules
- · Other reasonably related duties as assigned by supervisor or manager.
QUALIFICATIONS REQUIRED
- Understands the importance of maintaining confidentiality – ability to train and meet HIPAA standards.
- Basic understanding of medical insurance concepts such as copays, deductibles, and coinsurance.
- Reliable attendance record and business professional attire
- Ability to work efficiently in a busy telephone environment
- Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and ability to work independently
- Cultural sensitivity and demonstrated ability to work with diverse people groups.
- Intermediate to advanced computer skills; efficiency and accuracy
- Well developed verbal and written communication skills in English or bilingual
- Ability to work well under pressure with minimal supervision.
- Proven flexibility and willingness to handle a variety of tasks.
EDUCATION AND EXPERIENCE
- High School Diploma or Associates Degree
- Prior experience in medical office
- Medical terminology helpful
Work Remotely
- No
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $18
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