Senior Manager, Product Management

SUMMARY

Product Management, Senior Manager is responsible for balancing the company goals with long term industry trends and opportunities as well as for maintaining, and planning the strategies aligned to the product goals for the product/product management department. Essentially, they continuously oversee the successful analysis and development of products that solve the problems and needs of customers today and in the future. They participate on a product development level managing the product strategies in line with the company's goals, the various internal and external influencers, and the industry trends. They also participate on a tactical level, developing client support teams aligned to market goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Work with internal technology and business analytics team to gather and develop insights on product data via internal management system software, and external research.
• Collaborate with product and market vertical teams and technology partners on delivering new capabilities and enhancements, while optimizing procedures and processes to harmonize across product lines and deliver value.
• Develop both short and long-term product lifecycle roadmaps and implement actions to deliver on organizational outcomes.
• Work with marketing and sales teams to develop product launch plans and customer-facing communications strategies.
• Responsible for product delivery schedules and tasks related to all aspects of product development and launch by coordination with sales, marketing, development, and operations to successfully release new products on time and within budget to maximize impact on the business.
• Build, maintain, and influence relationships that are critical to the success of the association's product lines, including regular interaction with customers to understand their individual and industry needs and to promote new products.
• Support as a team member for cross-functional project teams, program/product teams and staff within the organization.
• Provide direction and maintain communication with teams, staff, staff leaders and member leaders, while updating leadership and appropriate stakeholders on progress against product plans, as well as reporting risks and issues at both the project and program level.
• Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly, and any lessons learned are identified and shared with the relevant teams.

MANAGEMENT RESPONSIBILITIES

Key responsibilities include the ability to lead people, projects, and initiatives in order to achieve organizational goals. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. This position will have significant relationship management responsibilities. He/she will carry out leadership and supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATION REQUIREMENTS

• Experience in leading one or more projects, programs or engagements in a business transformation/organizational change environment.
• Functional expertise in several of the following areas:
  • Product and/or Program Management
  • Leadership and Stakeholder Involvement
  • Communications Planning and Management
  • Knowledge Management and Transfer
• Experience leading and executing internally and externally focused organizational strategies.
• Strategic thinker with the ability to interface with staff, teams, and leadership in a nimble and dynamic environment.
• High EQ and emotional intelligence to problem-solve and constructively manage internal and external teams.
• Flexible and adaptable, able to react and pivot strategic thinking when challenges arise.
• Advanced issue resolution and problem-solving skills.

TRAVEL REQUIREMENTS

Remote/hybrid position. Some travel is expected for this role.

EDUCATION and/or EXPERIENCE

A Bachelor's degree in product management, communications, business, or related field is required. Candidates should have a minimum of three (3) to five (5) years of experience with proven success in managing product service functions, ideally within a non-profit organization.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental relations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, members, employees of the organization, and the general public.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to develop and interpret business graphs.

REASONING ABILITY
Ability to define problems, collect data, establish facts, analyze, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS
ASAE CAE Certification is preferred, but not required.

OTHER SKILLS AND ABILITIES
Project management experience is considered essential for this position, as well as an understanding of the general scope of strategic planning and stakeholder relationships. Ability to work in a multi-task environment considering various external factors and time-sensitive deadlines. Must be a leader who is dedicated to the mission of the new organization and is committed to providing quality programs and achieving excellence in everything they do.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT
The noise level in the work environment is usually moderate.