What are the responsibilities and job description for the Certification Coordinator position at Association Headquarters?
Association Headquarters is in search of a Certification Coordinator to support a valued client partner. The Certification Coordinator supports the Certification Manager in managing and reviewing the certification and recertification exam application process and corresponds with members concerning questions about certification and recertification criteria requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support certification manager with the exam application and re-certification application process
- Work at the direction of the Certification Manager on products, programs, and services as assigned.
- Schedule and attend certification board and task force calls, take minutes
- Work with exam provider vendor as directed by the manager
- Communicate with exam applicants, certificate holders, and recertification applicants
- Support with meeting logistics as assigned
- Assist certification manager as directed
MEASUREMENT OF SUCCESS
- Successfully meets deadlines
- Proactively alerts Supervisors to challenges or concerns related to the delivery of client service.
- Proactively suggests solutions to challenges encountered
- Pays attention to detail
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Prior database expertise is required.
- Understanding of systems and processes
- Certification experience a plus
- Able to multi-task and meet deadlines
- Strong Customer Services skills
- Good written and verbal communication skills
- Attention to detail
- Able to travel a few times per year
- Maintain a professional manner and attitude
- Strong skills in organization, prioritization, and time management
- Good knowledge of office practices, administration, and customer service skills and techniques
- Strong Microsoft Office software skills, particularly Word, Excel, and PowerPoint
EDUCATION/ EXPERIENCE/REQUIRED PROFICIENCIES
Bachelor's degree preferred, high school diploma required.
BENEFITS
Benefits include, but are not limited to:
- Medical, Dental and Vision
- Voluntary Life Insurance - Employee Paid
- AFLAC available
- Paid holidays and Paid Time Off (PTO) accrual, including Early Out Fridays during the summer months
- 401k
- Basic life insurance, short-term and long-term disability
Other Benefits of Working at AH:
- Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
- Industry Leader - Most credentialed AMC and the first AMC to be Customer Service Certified by the Customer Service Institute of America
- Flex Schedules
- On-site fitness center, open 24/7 (NJ Only)
- Gym reimbursement program
- Tuition reimbursement program
- Training and Development opportunities
