Operations Specialist

Association Headquarters is searching for an Operations Associate for its client partner. The Operations Specialist performs a variety of tasks to provide administrative and operational support to the team. The Operations Associate reports to the Executive Director and is responsible for delivering exceptional customer experience, executing assigned projects, and performing assigned duties.

POSITION SUMMARY

• Provides high-level administrative support.
• Maintains effective relationships with internal and external audiences.
• Utilizes management and leadership skills to facilitate the continuing growth of the Association.
• Maintains confidentiality and should expect to be privy to sensitive information and handle it accordingly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide administrative support to the Executive Director, assisting with ongoing processes and committees.
• Provide general office support, including ordering and maintaining supplies; and submitting, coding, and tracking all client bill payments.
• Attend and support conference calls and in-person meetings for the Section's committees as assigned, including scheduling, finalizing agendas, recording and transcribing minutes, and other support.
• Assist the Education Manager in securing speakers for webinars and annual conference education. Track receipt of submitted Program Agreements and other speaker documents and materials.
• Answer general member inquiries by phone and email. Maintain member database and process member applications and renewal for the Administrator's network.
• Complete monthly new member onboard process, including preparing monthly welcome packets and email distribution lists.
• Support the annual application and onboarding process for committee members.

MEASUREMENT OF SUCCESS

• Successfully meets deadlines
• Proactively alerts Supervisors to challenges or concerns related to the delivery of service.
• Proactively suggests solutions to challenges encountered
• Effectively self-reviews work product and produced limited errors
• Pays attention to detail related to the management of relevant databases

This is not meant to be all-inclusive, as other duties may be assigned.

EDUCATION/ EXPERIENCE/REQUIRED PROFICIENCIES

• Bachelor's degree preferred, high school diploma required.
• Ability to communicate effectively and tactfully with members, volunteer leaders, and staff and present a positive image through these communications.
• Exceptional PC skills with advanced proficiency in Microsoft Word and Excel, and ability and willingness to learn new software and programs as required.
• Strong writing and editing skills.
• Ability to work on a wide variety of tasks independently and in a team structure. Flexibility and adaptability to changing priorities are required.
• Ability to coordinate projects and work within groups to facilitate change, propose alternatives, and create solutions.
• Ability to meet deadlines, set priorities, and demonstrate attention to detail.
• Excellent organizational, analytical, and logic skills.

APPLICATION INSTRUCTIONS

In order to be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required, including full employment and salary history.

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

For more information, visit associationheadquarters.com, connect with AH on Facebook at facebook.com/AssociationHQ and follow twitter.com/association_hq on Twitter.

BENEFITS

Benefits include, but are not limited to:

• Medical, Dental, and Vision
• Voluntary Life Insurance - Employee Paid
• AFLAC available
• Paid holidays and Paid Time Off (PTO) accrual, including Early Out Fridays during the summer months
• 401k
• Basic life insurance, short-term and long-term disability

Other Benefits of Working at AH:

• Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
• Industry Leader - Most credentialed AMC and the first AMC to be Customer Service Certified by the Customer Service Institute of America
• Flex Schedules
• Gym reimbursement program
• Tuition reimbursement program
• Training and Development opportunities