Association Relations Manager

**Job Summary:**

The Association of Black Psychologists seeks a highly skilled Membership and Chapter Relations Coordinator to provide strategic and tactical operations of membership and chapter functions.

Duties Include:

• Membership Management: Serve as point of contact for handling all facets of customer service to members and chapters, including general requests for information, process support, and resolution of complaints.
• Database Management: Manage the membership database, including programming of new features and maintenance. Serve as point of contact to database software provider.
• Member Recruitment and Retention: Develop and implement annual campaigns for new member recruitment, and campaigns for renewal and retention of current members.
• Reporting: Manage the collection of member and chapter data for identifying and tracking trends. Generate monthly membership reports to show current status and identify trends.
• Communications: Prepare and disseminate correspondence to members and chapters. Manage the online Therapist Referral Directory.
• Chapter Relations Management: Manage the chapter charter and renewal process. Manage chapter compliance. Manage the chapter license agreement process.
• Programs and Activities: Collaborate with teammates to facilitate the annual elections process. Coordinate Continuing Education and Certification processes with support from the respective committees.